- Report: #404293
Complaint Review: BlueHippo Capital, LLC
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| BlueHippo Capital, LLC 8000 Towers Crescent Drive 13th Floor
Vienna, Virginia U.S.A. |
|
BlueHippo Capital, LLC Blue Hippo stole my money, they didn't sent the product I bought. Vienna Virginia
*Consumer Suggestion: Texas Attorney General
*Author of original report: *UPDATE ..
*Author of original report: *UPDATE ..
*Author of original report: *UPDATE ..
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I called Blue Hippo on May 30,2008, I decided to go ahead with the purchase of a laptop for $1,943.00 which included free gifts (color printer, digital camera, an English course, microsoft office, computer games for children, $320.00 cash back and a $200 gas gift card) and I agreed to give a down payment of $124.00 on June 10, 2008 and after that I would pay $69.98 biweekly. They told me that after the 7th payment, they would ship the laptop, and the free gifts after I paid the entire debt.
I completed my 7th payment on September 19th and as of today (Dec. 23) I haven't got the product yet.
Calling customer service is a nightmare, they never answer and when they do, you have to be on hold for over 40 minutes. I have been able to talk to the Spanish customer representatives, but not the English one, all they have is a recording of a customer rep. talking to a "customer" answering frequent question.
In the middle of November I called the Spanish number to ask about the status of my order and they told me that the laptop was on its way, that I would get it soon.
On Dec. 1st, I was already worried since that laptop was the Christmas gift for my son, and the lady told me that the system shows that the order was being processed and that they would ship it soon.....SOOOOO!!!!.... they LIED TO ME???, how come the computer was on its way on November and 2 weeks later it' ready to be shipped???
That really pissed me off and that's when I started to look on the internet (yes, I know....something that I should have done before buying it!!), and I found that everything is a scam, they do send the products, like after a year, but the product that you buy from them is not even worth half the price you're paying.
On Dec. 8th I called again, and the lady told me to wait 10 business days because my laptop was shipped that day, well, today is Dec. 23 and I still don't have anything.
Yesterday I called one more time, and guess what???...they told me to wait 10 BUSINESS DAYS.....AGAIN????
I already paid $1,033.74 and I am really upset. I want my money back, but again, they don't refund my money, and if I don't pay everything, it will show on my credit report.
I don't care about the laptop anymore, all I want is my money back. For Godsake, we are not taking about $50!!! I'm taking about over a THOUSAND DOLLARS!!!! What do I do now??? Please help!!!.
Susy
Humble, Texas
U.S.A.
I completed my 7th payment on September 19th and as of today (Dec. 23) I haven't got the product yet.
Calling customer service is a nightmare, they never answer and when they do, you have to be on hold for over 40 minutes. I have been able to talk to the Spanish customer representatives, but not the English one, all they have is a recording of a customer rep. talking to a "customer" answering frequent question.
In the middle of November I called the Spanish number to ask about the status of my order and they told me that the laptop was on its way, that I would get it soon.
On Dec. 1st, I was already worried since that laptop was the Christmas gift for my son, and the lady told me that the system shows that the order was being processed and that they would ship it soon.....SOOOOO!!!!.... they LIED TO ME???, how come the computer was on its way on November and 2 weeks later it' ready to be shipped???
That really pissed me off and that's when I started to look on the internet (yes, I know....something that I should have done before buying it!!), and I found that everything is a scam, they do send the products, like after a year, but the product that you buy from them is not even worth half the price you're paying.
On Dec. 8th I called again, and the lady told me to wait 10 business days because my laptop was shipped that day, well, today is Dec. 23 and I still don't have anything.
Yesterday I called one more time, and guess what???...they told me to wait 10 BUSINESS DAYS.....AGAIN????
I already paid $1,033.74 and I am really upset. I want my money back, but again, they don't refund my money, and if I don't pay everything, it will show on my credit report.
I don't care about the laptop anymore, all I want is my money back. For Godsake, we are not taking about $50!!! I'm taking about over a THOUSAND DOLLARS!!!! What do I do now??? Please help!!!.
Susy
Humble, Texas
U.S.A.
This report was posted on Ripoff Report on 12/23/2008 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/BlueHippo-Capital-LLC/Vienna-Virginia-22182/BlueHippo-Capital-LLC-Blue-Hippo-stole-my-money-they-didnt-sent-the-product-I-bought-V-404293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Suggestion
Texas Attorney General
AUTHOR: Cjb - (U.S.A.)
SUBMITTED: Thursday, January 08, 2009
Susy,
I am a fellow Texan and I have utilized our public office in a situation like this. You can contact the Texas State Attorney General's Office Consumer Protection Division by calling 800-621-0508. They will look into this company. Believe me, this Hippo company probably doesn't care if it's listed with the Better Business Bureau but when an Attorney General's office comes calling, THEY WILL LISTEN! I had the same problem with a business here in San Antonio and I filed a case with the attorney general, I was refunded plus interest within about two weeks! I hope this helps and good luck!
CJB
I am a fellow Texan and I have utilized our public office in a situation like this. You can contact the Texas State Attorney General's Office Consumer Protection Division by calling 800-621-0508. They will look into this company. Believe me, this Hippo company probably doesn't care if it's listed with the Better Business Bureau but when an Attorney General's office comes calling, THEY WILL LISTEN! I had the same problem with a business here in San Antonio and I filed a case with the attorney general, I was refunded plus interest within about two weeks! I hope this helps and good luck!
CJB
Respond to this report!
What's this?
On December 31st, I called again and asked them for the status of my laptop, the lady told me that it was on its way and I should get it in a week, of course, this is what they've been telling me, so I called again like 3 hours later, and I told them that I wanted to cancel my account and I wanted a refund of the $1033 that I already paid, the lady told me that there was no problem to cancel the account, that she can do that right away but there is no way that I can get a refund, that I have to go online and order another product from their store. The "funny" thing is that 3 hours before that call, my laptop was on its way, so....how come she was able to cancel my account if they already shipped it? When I asked her that she didn't answer at all. Then I asked her what was I supposed to buy from them if they have no products available for anybody, if they didn't ship my laptop, what guarantee do I have that they'll ship another product? Again, she didn't answer at all. I told her that I already reported them to BBB and I wanted a refund, but she said no and hung up.
Respond to this report!
What's this?
On December 31st, I called again and asked them for the status of my laptop, the lady told me that it was on its way and I should get it in a week, of course, this is what they've been telling me, so I called again like 3 hours later, and I told them that I wanted to cancel my account and I wanted a refund of the $1033 that I already paid, the lady told me that there was no problem to cancel the account, that she can do that right away but there is no way that I can get a refund, that I have to go online and order another product from their store. The "funny" thing is that 3 hours before that call, my laptop was on its way, so....how come she was able to cancel my account if they already shipped it? When I asked her that she didn't answer at all. Then I asked her what was I supposed to buy from them if they have no products available for anybody, if they didn't ship my laptop, what guarantee do I have that they'll ship another product? Again, she didn't answer at all. I told her that I already reported them to BBB and I wanted a refund, but she said no and hung up.
Respond to this report!
What's this?
On December 31st, I called again and asked them for the status of my laptop, the lady told me that it was on its way and I should get it in a week, of course, this is what they've been telling me, so I called again like 3 hours later, and I told them that I wanted to cancel my account and I wanted a refund of the $1033 that I already paid, the lady told me that there was no problem to cancel the account, that she can do that right away but there is no way that I can get a refund, that I have to go online and order another product from their store. The "funny" thing is that 3 hours before that call, my laptop was on its way, so....how come she was able to cancel my account if they already shipped it? When I asked her that she didn't answer at all. Then I asked her what was I supposed to buy from them if they have no products available for anybody, if they didn't ship my laptop, what guarantee do I have that they'll ship another product? Again, she didn't answer at all. I told her that I already reported them to BBB and I wanted a refund, but she said no and hung up.
Respond to this report!
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