• Report: #1101992

Complaint Review: Bluebird American Express

  • Submitted: Mon, November 25, 2013
  • Updated: Fri, June 13, 2014

  • Reported By: Matthew — Balmorhea Texas
Bluebird American Express
American Express, P.O. Box 360001, Ft. Lauderdale Ft. Lauderdale, Florida USA

Bluebird American Express BluebirdWal Mart Bluebird THEY WILL LEAVE YOU STRANDED!!!! WATCH OUT!!!! Ft. Lauderdale Florida

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This card is the worst mistake that I have ever made…  I will make sure that everyone including my parents and brother-in-law and sister-in-laws that I recommended this card to DO NOT OBTAIN THIS CARD AND DO NOT ACTIVATE…  There are so many restrictions on this card that you can’t even use this card and feel comfortable.  Let me say that “THIS IS MY MONEY!!!!”  I direct deposit and put my hard earned cash on this card and I am limited at every step as to how, where, and how much of MY OWN MONEY that I am allowed to get.  I linked a bank account to this card and then after you shut my card down multiple times so that you can “verify” my bank account, I find out that I can only transfer $100.00 per day.  For the number of times that I had to call and send information and you shutting my card down made the $100.00 per day not worth the trouble.  Then,  I direct deposit my check on the card and American Express has all of my money tied up on this card.  After my first check was deposited I used the ATM for cash and of course it shut me down at $2500.00 per month!!! Funny how this is never mentioned until you need the money.   But, I can deal with that as long as my card works. 

AMERICAN EXPRESS LEFT ME STRANDED 4 HOURS FROM HOME WITH MY HANDICAPPDED WIFE AND 3 MONTH OLD INFANT IN FREAZING WEATHER BECAUSE I HAD SPENT THE MONTHLY LIMIT ALLOWED ON MY CARD!!!!!!! THIS IS MY MONEY!!!! HELLO!!!!

And for those of you at American Express that can only read fine print… how many time I heard that in the time that I dealt with you.  Here the above statement is in fine print:

AMERICAN EXPRESS LEFT ME STRANDED 4 HOURS FROM HOME WITH MY HANDICAPPDED WIFE AND 3 MONTH OLD INFANT IN FREEZING WEATHER BECAUSE I HAD SPENT THE MONTHLY LIMIT ALLOWED ON MY CARD!!!!!!! THIS IS MY MONEY!!!! HELLO!!!! hOW DO THEY PUT A LIMIT ON THE AMOUNT OF YOUR MONEY THAT YOU ARE ALLOWED TO SPEND...

So, evidently, after I drove 4 hours from home to buy the food supplements that my wife needs LETS DON’T FORGET THAT MY WIFE IS HANDICAPPED AND HAS TO HAVE SPECIAL CARE.  I find out that there is a $10,000 per month limit that you can spend of YOUR MONEY.  After my card didn’t work at the store for my wife’s food supplements, I called AMEX and of course the reason my card didn’t work was because they had to verify my bank account ONE MORE TIME (this is the third time).  While I had the representative on the phone I once again emailed my bank account info and she once again verified my account and said that my card will be good in 5 minutes.   I went back in the store and of course my card didn’t work.  I called back and after being on hold for another 10 minutes the representative answered and started going through the list of reasons that it might not work.  Then she said, “Mr. McBride, the reason your card isn’t working is because you are at your monthly limit of $10,000 and your card will not work until December 1.”  I explained to her that my ENTIRE pay check was direct deposited on that card and that AMEX had already limited me on ATM availability so that I had NO ACCESS TO MY CASH.  I told her that we are going to have to figure something out because this is going to strand me and my family 4 or 5 hours from home and that they need to at least let the charge at the store I was at and for me to get gas to get my family home.  She said, “Sorry, but there is nothing that we can do.”  I asked for a supervisor and was on hold for 1 hour and 34 minutes and she never got back on the line one time to check on me or to let me know that she was trying to contact someone.  30 minutes into this call I called on my other phone to see why no one answered on the other line.  This lady was nice and helpful and she came back and at least let me know that she was working on getting someone.  After being on hold with her for 45 minutes she finally got someone on the line and they told me the same thing.  That AMEX WAS NOT GOING TO DO ANYTHING FOR ME AND HAD NO REGUARD TO LEAVING MY FAMILY STRANDED AWAY FROM HOME.  DID I MENTION THAT MY WIFE IS HANDICAPPED AND SHE CANT WALK AND THAT WE ALSO HAVE A 3 MONTH OLD INFANT IN FREEZING WEATHER??? AND DID I MENTION THAT THIS IS MY MONEY THAT I DIRECT DEPOSITED FROM MY PAYCHECK???

I HAVE TO SAY THAT AS I MENTIONED ON THE RECORDED LINE THAT THIS IS MORE THAN “OH, SORRY YOU HIT THE LIMIT ON THE AMOUNT OF YOUR MONEY THAT YOU CAN HAVE ACCESS TO” THIS IS NOW AN ETHICAL ISSUE….. You can bet that I will do everything in my power to publicize this information and make sure that everyone knows the fine print that will leave your family stranded with NO HELP!!!

YOU MAKE ME SICK….


This report was posted on Ripoff Report on 11/25/2013 08:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bluebird-American-Express/Ft-Lauderdale-Florida-33336-0001/Bluebird-American-Express-BluebirdWal-Mart-Bluebird-THEY-WILL-LEAVE-YOU-STRANDED-WATC-1101992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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