- Report: #1015268
Report - Rebuttal - Arbitrate
Complaint Review: Bluebird by American Express
Bluebird by American ExpressInternet United States of America
Bluebird by American Express denied access to my funds , Internet
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I made a call to the customer service number. The person I spoke to informed me that I would have to contact Account Protection Services because my account showed it had not been activated. I was also told that I would not be able to access the funds that I had already loaded to the account.
I called the Account Protection Services this morning, only to be directed to a messaging system. I was not able to speak to anyone concerning my issue, I was only able to leave a message. I found this to be absolutely unbelievable. I left a message, including my phone number.
At this point, I again called customer service. During this call, I was told that they could see that my account was activated, but that it had been flagged by Account Protection Services. The person I spoke with informed me that Account Protection Services was unavailable on the weekends.
I have added money to this card, only to find out that I cannot touch it. This is my money and from my perspective, Bluebird by American Express has stolen it from me. I should not be in this situation and all I want is to access my funds, remove them, and destroy their card.
This report was posted on Ripoff Report on 02/16/2013 08:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bluebird-by-American-Express/internet/Bluebird-by-American-Express-denied-access-to-my-funds-Internet-1015268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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