• Report: #1139759

Complaint Review: Bluefly

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  • Submitted: Thu, April 17, 2014
  • Updated: Thu, April 17, 2014

  • Reported By: Jack — Phoenix Arizona
Bluefly
Internet USA

Bluefly Blue Fly Hidden Return Deadlines Internet

*Author of original report: Rebuttal

*Consumer Comment: Sounds to me like YOU procrastinated and would, now like to blame this on them...

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Received shoes as a gift through Bluefly that were the wrong size. Called Bluefly and its customer service rep agreed to exchange them and said that she would send instructions on how to print a return label. However she did not say that the label had to be printed within 30 days or else Bluefly would not accept the return. Tried to print the label more than 30 days later but the website would not allow it and when we called customer service about the problem they refused to allow the exchange. The rep was also dismissive and raised his voice.


This report was posted on Ripoff Report on 04/17/2014 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bluefly/internet/Bluefly-Blue-Fly-Hidden-Return-Deadlines-Internet-1139759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Rebuttal

AUTHOR: John - ()

Frankly it was the customer service rep's attitude that got to me -- you should never raise your voice to a customer, ever. But the return policy is arbitrarily short and a ripoff anyway

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#2 Consumer Comment

Sounds to me like YOU procrastinated and would, now like to blame this on them...

AUTHOR: Ken - ()

Their website says returns are allowed up to 21 days from receipt of item.  You blew it...live with it.

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