- Report: #647117
Report - Rebuttal - Arbitrate
Complaint Review: Bluegreen Corp. (MountainLoft Resort)
Bluegreen Corp. (MountainLoft Resort)110 MountainLoft Drive Gatlinburg, Tennessee United States of America
Bluegreen Corp. (MountainLoft Resort) lies, deceive, rude, unprofessional, bullying, cornering, empowered, redirected when wanting to leave, etc Gatlinburg, Tennessee
*Author of original report: Bluegreen scam
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Gatlinburg(Mountain Loft), Tennessee
We were invited to a timeshare freebie that is now a costly nightmare at Mountain Loft in
We were almost sold and I decided we financially couldnt pull it off. I was just uncomfortable with all the info, no numbers, and all the uncertainty. My husband was obviously disappointed. He wanted it for both us. He felt we deserved it after all we had been though. It was at this time that Ed was beeped, apologized for the interruption, and he told us he had to step away. He returned with Tom. Ed introduced Tom and Tom started out with I understand you have questions about budgeting this great opportunity. We would hate to see you two newlyweds lose out on an opportunity to create such beautiful memories like Helens so let me see what I can do. You guessed it, we sat down. While Tom & Ed were gone we asked, What if we cant use our timeshare that year and how do the points work. We were told that each year we earn 5000 points to be used however and whenever we wanted.
Never were we told that each year we start all over with points. Helen told us that Bluegreen has a rental company that will assist us in renting it and we would receive the monies which could be used toward maintenance fees if we so chose to. She told us that properties rented all the time. She told us of a year that her husband was very ill, they werent able to use their points, and she had it rented for around $1500 for that particular week. She told us all we have to do is call them. We felt like we were in a win:win situation. They kept reiterating that this is a great once in a life time investment that they hated to see two loving newly weds miss out on. This then sparked my husband to ask a question about our taxes since its an investment in property. We were told that since we pay maintenance fees etc. it can be written off on our taxes and to get with our local tax preparer. They will be able to help us with that. She then asked how we met and what we did for a living. We explained that we were childhood sweethearts, then married other people, had awful prior marriages, and divorced. Mine was a controlling verbal abuser and his was a druggie. We told them we were both retired/disabled veterans who between us served 43 years+ in the military serving our country. We talked about how we love to camp, hike, hunt, and fish. They told us about all the beautiful resorts that we can use to do those activities as well.
Helen opened our book and showed us a place in
I started to get cold feet one more time during the rushing of our signatures/initials. I tried to ask questions about cancellation if not satisfied, interest rates, refinancing, renting, investment questions for tax purposes, and we would just get brushed off, interrupted, or pushed with please sign here, here, and so on. Also, during this time there was this guy who kept interrupting us and telling our guy behind the desk that he has a customer thats been waiting for 30 minutes. Then our guy kept getting interrupted by phones calls from some one in the back office. We were told that after he was finished with us he would have one of his sales reps sit down with us and answer any other questions we had. He kept apologizing for rushing us and stated that he had 3 more customers waiting to be proud owners like us. Before we knew it we were done and proud owners. I still at this point wasnt 100% comfortable with the deal and expressed it. It was clear to my husband that I was having 3rd, 4th, & 5th thoughts. Then the guy behind the desk asked us what we did for fun. My husband proudly told him we do a lot of fishing, hunting, camping, and hiking and that we had bought Tenn. License with the plans to fish that day. This guy gave us a yacht program certificate and said we would be able to take other people with us and do some great fishing. He also stated that the yacht comes with a personal chef that preps the fish right there on the boat. That was something I had always wanted to do and thought it would be a romantic things for us. My husband was also getting concerned about my health at this point. I am hypoglycemic and hadnt had anything to eat from 10:00 - 3:00 but crackers (which he got from a vending machine) since this whole drama filled day had started and I was starting to get light headed. For me thats not good because then I pass out within 15/20 minutes depending on how fast my sugar drops. This is my warning sign. It was already 3:30 and wed been there since 10:00.
Now: For the last 2 years we have tried to plan a summer vacation. We work hard but dont play hard enough. Each time I tried to lock something in with our points (which we understood were suppose to accumulate, not expire year after year) I could never get anything. We either had to pay out of pocket because it doesnt directly belong to them (which we found in their spectacular book they give you at the 90 minute seminar) or its not available for that time.
Why am I writing and telling you all this? Well, I monitored our payments and I knew about when we would be paid in full. I requested a payout sheet. It said we still owed $8, 000+. We started with $9, 900 3 years ago. I called the 1-800 number on their website and asked why we still owed so much. Well, much to my surprise only $10 of our $165 monthly payment is put toward the true debt. The rest goes to interest. They then told me our interest rate was 15%. Irresponsibility on my part I never knew that. That was ignorance on my part but again I wasnt given the time to read the whole contact and ask questions at that time. I never cried so hard on the phone. I asked about refinancing to get the interest rate down and the lady said they dont do that and that we would have to go elsewhere. I asked if they had any recommendations and she said no, they dont recommend anyone. Thats not their job. Then I asked about them just taking it back and just keeping the money we have already paid out. She became annoyed, laughed, very disrespectful, and said we signed a contract and by law we have to abide by it.
I was getting very upset at this point and asked what if I quit paying all together. She said you will be reported to the collections agency and it will ruin our credit. She then said with sarcasm, you wouldnt want to do that because itll follow you until you finally pay the debt. Then all the fees accumulate and you will never get out of debt. Youll never be able to buy anything on credit until the debt is paid in full. I then told her I was going to contact a lawyer for assistance. She told me she does legal work on the side for this company and not to waste any more money than what we can afford to lose because we will not win, no one ever does against them, and on top of it we will have to pay all of the court cost as well including theirs. I hung up and cried some more. This all happened Mar 09. I had given up and continued paying in order to maintain our good credit. I felt beaten down and cornered and continued paying the bill and the $500 maintenance fee in Dec. Then there was new fee that now appears in Jul (which I can never get a clear answer as to why Im being charged for it) but like a desperate idiot I pay it. I gave up calling because they were always rude, disrespectful, overbearing, degrading, and I got no where with them but stressed out. Comments such as, if you are so poor why did you invest in this in the 1st place are you going to be like all the other scammers and quite paying for something you volunteered for and blame someone else for your stupidity. I was appalled.
I always tried to be patient until they got rude and then I got rude back and they would hang up. When I would ask for their name or their supervisors name they would tell me that arent aloud to give their names; its company policy. One day my husband overheard a conversation. This was during the time when my husband was also pending a layoff (May 09). I was trying to find ways to get rid of this timeshare and bring $2600 back into our home. I was contact by a company called TimesharesOnly out of desperation from a search that I had done. Andyes I got suckered again $600 later because they have a spectacular program and were going to sell my timeshare for me. I called them one day and complained about their lack of service. The lady on the other end told me that if I listened to the radio and what their TV channels they listed I would see my timeshare. They are doing their job and they dont know why Im complaining. Stop calling and let them do their job! Through a blog I found I have been communicating with other angry Bluegreen victims. Monday I received an email from a person who directed me to a news broadcast on youtube by the PA AG. Here lies my question. Can anyone help me get rid of this timeshare and get at least what we paid out back? We have been lied to, bullied, disrespected, and I just want to get rid of it. This past month my husband and I have gotten into some arguments about this. He thinks we should pay it off and then sell it for whatever we can get and take the lose. We cant even count it as a lose on our taxes and I havent even told him that yet. I have done the extensive research this past year and know for a fact it will never happen. He doesnt understand and I dont fault him for it. Note*My husband recently has been diagnosed with PTSD along with lots of injuries due to being assigned in the airborne infantry with the 82nd, 101st, as well as other undisclosed missions not discussed or recorded. He currently attends therapy/counseling to assist with his quality of life, memory issues, and paranoia. I do all that I can to keep his life pretty normal. He doesn't need this stress added
Note:*We got scammed by the (my husband died and I'm glad we had our program) story. We purchased this mess in 7/07. We pay $165 a month of which only $10 goes toward the loan & the rest interest. At this rate it will be paid off by 2017. You do the math please.
Note:*Every time we turn around we can't use it because it's either not theirs or not available. When we purchased it Helen told us that when it wasnt in use they would assist us in renting it (News Flash-this service is no longer offer and we werent told). Then we were told that we would be able to re-finance at a better interest rate (news flash-they dont offer that service nor do they recommend any one). Hmmm thats because no one will refinance it because (we dont own it yet!). When I call Bluegreen to talk about dumping it or just not paying it anymore, they get extremely rude. I told the customer service rep that I was going to hire a lawyer and she told me not to waste my time or money because they have more money and contacts than us and we couldnt afford to lose and then have to pay out all the legal fees. I was also directed to the actual finance company that manages this timeshare. Its not the one on our contract from that wonderful 90 minute seminar. Furthermore, it wasnt a seminar as we were told; it was a one on one. I thought a seminar is a group of people collectively spoken too.
Note:* I contacted Timeshares Only and I believe their wonderful story out of desperation that they have such a great selling reputation that for only $600 they will sell it for us. Right! I have filed a complaint with the Florida State Attorney Generals Office and nothing.
Note:* We want to just be done with this. We work hard, pay our taxes, and do the right things. We have paid since 07 on 9, 900 and only have 8, 282.73 to go! We have been very gullible and ignorant. Now Im educated somewhat, desperate, and just want to stop paying for something we never get to use. This will be paid off in 2017 actually and we would have paid about $21+ by time its all said and done: not counting all the yearlt fees along the way. This has been an expensive college course. This is just a quick summary of all the nightmares. Everyone says dont pay it, well we have great credit, just bought our first house 2 years ago and we want to refinance it and get a better rate. With bad credit the interest rate will be sky high. I dont want to ruin our great credit but paying out $2200+ plus doesnt make much since either. They also tell us we can gift this to our kids. New flash: That would be a nightmare too as I have learned. None of our kids could afford this. We ourselves had to do without to make sure we made good on this debt with them to maintain our credit rating. We want to pay it off to save interest and everyone on the blog tells us not to.
Please help! Can ANYONE us or direct us to someone who can. I wrote our Attorney Generals office in
The old saying is buyers beware. The new saying is Buyer, dont do it. How do they sleep at night you ask? In the timeshares that we pay for of course!!!!!!
Desperately wanting my blissful marriage back!
This report was posted on Ripoff Report on 10/03/2010 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bluegreen-Corp-MountainLoft-Resort/Gatlinburg-Tennessee-37738/Bluegreen-Corp-MountainLoft-Resort-lies-deceive-rude-unprofessional-bullying-corn-647117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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