Buyer Beware! If considering purchasing a timeshare with ANYONE but especially Bluegreen, here are some things to consider. First of all, DO NOT allow them to pressure you! In fact, if you wait - until YOU are ready, you may actually receive some bonus items you hadn't planned on. Don't bank on the "Free Airfares" however. They require a "7 night stay at their hotels and these cost several hundred dollars a night." Times 7 nights that's outrageous and your far better off buying your own airplane tickets and going wherever you want to stay. Most importantly, take time to read complaints posted by other buyers, their development reports and even inspect the property before you buy as well as read all other literature and, make sure the brochures and booklets you receive are CURRENT (as mine were not!).
Even though I repeatedly asked if the books and pamphlets we received were current and up to date, and I was assured numerous times that they were, they indeed were not. This screwed up plans I had for an upcoming trip which was one of the biggest reason I bought in the first place! (to recoup hotel fees with the Traveler Plus program). I had used travel monies from my upcoming vacation as my down payment on the purchase of the timeshare.
I discussed my concern with doing so with the sales people who all but assured me I would be able to recoup in with the savings (50%) off of the Hotel rates at my destination. What they failed to tell me was that I would NOT qualify for the discount for 45 days which would not be before my departure or during my vacation! So, no discount and no "recouping" my money. I was scammed.
The Moutain Run staff assured me that the next trip I had planned (after the 45 days of receipt of my Travel Plus Membership) would be "All set...we'll be sure your taken care of....we are so sorry that happened...(blah!..blah!...)..." Guess what!? Another lie. Not only did they not ensure I received a discount on my Hotel, they withheld information that the hotel I had been planning on staying at was NOT in their program even though it was listed in their Entertainment Hotel book. THe information was obsolite!
I called the Hotel myself only to find out from the hotel that "bluegreen put their name in their book without their prior consent and the hotel dissolved their contract with bluegreen." Moutain Run staff were amazed to learn that they had given me an old book! (Recall that I had repeatedly asked them if the booklets were all "current" and was told "yes.") This error, and misrepresentation by bluegreen cost me an additional $1,000.00 in hotel expenses over a weeks time (as I was sure that was where I wanted to stay and looked no further).
I needed a place with a kitchen and the book had only two. I selected one which was far more than I had anticipated having to pay but thought I had a discount coming. The Mountain Run Q.A. people stated that their "Big manager" (who was nameless by the way) wanted to be involved in problem resolution. However, after several calls to the Moutain Run office, and Bluegreen Corp.offices, I have not heard from ANY of them as to what resolutions they want to work on. Some guy named "Gerry" from Corporate called me and said "we are working on it (my concern)." But, after I made several calls to Customer Service, Owner Services, Mountain Run Q.A./Mgrs., I am being ignored.
I have emailed them and asked for restitution. I have offered to dissolve my relationship with them if they took their membership back and gave me a full and immediate refund. None of which I have heard a response on. I am very tempted to sue them as I was misled and outright lied to. I don't appreciate making a $9,000.00 purchase and then being blown off IMMEDIATELY thereafter! It cost me $800.00 dollars down payment and another $1,000 in lost discounts I am supposedly entitled to as a Bluegreen owner.
What kind of business would treat their customers this way?? Where is the service? Furthermore, we were NEVER told where our deeded property would be until AFTER we signed the contract. The property is The Fountains in Orlando. We will probably never even see it as I understand from reading other cites that getting time at the deeded properties is almost impossible to get. I was hoping to bank my points for my daughter destination wedding and my sons upcoming wedding. I suppose this is another misrepresentation and I have ABSOLUTELY NO FAITH that this will ever come to fruition.
I regret my purchase and I close with the same words I opened with: "BUYER BEWARE." I was SCAMMED! And, I know I am not alone. Far too many complaints are lodged all over the web on this company. Look elsewhere or, even better save your money and go where you want, when you want and when there are REAL deals out there. I wish I had.
Bay City, Michigan