• Report: #1082536

Complaint Review: Bluegreen Resorts The Fountains

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  • Submitted: Sat, September 07, 2013
  • Updated: Sun, September 08, 2013

  • Reported By: arnniecia09 — St Albans New York
Bluegreen Resorts The Fountains
12400 International Dr S, Orlando, Florida USA

Bluegreen Resorts The Fountains BLUEGREEN RESORT VACATION RIPOFF 12400 International Dr S, Orlando, FL 32821 Orlando New York

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I checked into the Bluegreen Fountain Resorts on the 18th of August. My fiance and I settled into the room and we started to wash clothing. When it was time for us to dry clothes we noticed that the dry was not working. My fiance littrally had to put his hand in the dry and spin the metal part of the dry then close the dry door then press the start button to get the dry to function. It was like we were living in Ancient times. We contacted the front desk about the incident and we were told that we were staying in the "PREFERRED SUIT BUILDING NUMBER 10". I was shocked that there preferred suit consist of a broken dryer that you manually have to spin.

As my fiance and I prepared for dinner we put the food and drinks on the living room table and it started rocking back and forth. We called the front desk again and we were told that someone will come up right away to check on the problems in room 305. We waited almost an hour and a half for the mechanic to come to our room. After looking at the dry the mechanic told us he would have to order some pieces in order to fix the dryer. The following day we were ask to purchase property at a timeshare presentation and we declined. We were asked why we declined and we told them about the conditions of the room.

The timeshare rep and her manager were going to help  us until they found out that we declined the purchase of property. I was furious and I contacted the front desk and I told them to move me from the room or give me a refund. They opted to change my room. They move me to room 415 everything seem fine at first glance. My fiance went to get into the shower and a piece of metal hanging off the shower cut my fiances foot. I called the front desk and informed them. No one came upstairs to assist my fiance.

I called the front desk and said that I will sue that is when a supervisor and a security guard came running upstairs. They fix the shower and did nothing for my fiance but gave him a bandage and alcohol pads. They also called off the paramedics. I also showed the supervisor that the bathroom and the kitchen sink was not working. The air conditioner system was not working and there were issues with the washer and dryer. We spoke to a supervisor by the name of Queene who was very nasty she said "things like this happen every day in this hotel and some ppl complaint and some don't".

Queene had a oh well attitude. The front desk sent mechanics up to the room a couple hours later however they could not fix the washer or dryer. The mechanics informed me, my fiance, his aunt and his cousin that the guest constantly have problems with the washers and dryers. We left the hotel to go to the outlet and when we returned and decided to wash clothes we quickly realized that the mechanics were unsuccessful at fixing the washer and dryer. They did not leave a note telling us that they were unsuccessful at fixing it nor did the front desk contact us to let us know that the mechanic were unsuccessful.

We called the front desk and informed them that nothing was fix. They refused to move us we stayed in room 415 from the 19th until the 23rd. The females at the front desk were very nasty the only person at the front desk that was courteous was Michelle. An important package was sent to me from my bank. I was never informed that my package was at the front desk. When I did inquire about my package I was told it was downstairs and I was also told the representative would bring it up to me.

I waited the entire day I called back downstairs about it and the front desk rep was very nasty with me. She told me I have to come downstairs and sign for it.  We spoke to a Supervisor by the name of Kareem who was very helpful. He informed my fiance and I that he would contact the marketing department to see if he can get us a free night and 50 dollar credit because he felt bad about the conditions of the room. On the 20th We also spoke to a supervisor by the name of Cody because the TV was not working correctly.

Cody was very helpful and he told me that he would have someone come up to our room the following day to program our TV. The following Cody came back to my room and fixed the TV. We also spoke with a Supervisor by the name of Raphael and he was very courteous he acknowledge the fact that the washers and dryers could not be fixed and the kitchen sink. He apologized for the inconvenience and he gave us a 100 dollar credit and move us to another room. This is our THIRD room and it hasn’t even been a week.

Our third room was 506. Raphael said that he was going to go upstairs and make sure that this room was in perfect working condition for us. Raphael did what he said he would do. We were suppose to leave the resort on the 23rd however due to the inconvenience that we had to go through with this hotel we had to extend our trip because we missed out on a lot of event we had planed in order to deal with all the bullcrap that was going on at this hotel. Kareem gave us a free stay in room 506 on the 23rd being that it was the only fully functioning room that we had since we began our say on the 18th.

On the 24th we use our 50 dollar credit that was also given by Kareen and we put 63 dollars toward it so it so we can stay on the 24th. On the 25th we received a call from the front desk from a rep by the name of Marenette she was very nasty. Marentte said check out was at 10:00 am she told me it is now 12 pm and she wanted to know when were are going to check out. I told we spoke with supervisor by the name of Kareem and he said that he would handle everything.  She said well Kareem is not here and this situation has to be handled right now.

I asked her can she wait till Kareem comes in so he can explain things to her and she said no are you getting out right now. From that point on we spoke to a Manager by the name of Kristin and she was very nasty she stuck up for her associates. Kristin also tried to charge us 175 per night when our set price through marketing was 99 per night. We also had a 100 dollar credit and they were forcing us to leave the hotel. The front desk reps were harassing us and calling our room all times of the day and night which was a inconvenence. We called Cody back and told him what was going on and he said that he would call the front desk and tell them to stop calling the room like that.

He also told us that he will tell them that he has the situation under control. Kareem told us the same thing however the front desk did whatever they wanted to do and they continued calling. We also spoke with Kevin Osborn and he was very nasty as well. Instead of correcting his employees he took their side and he said that he did not believe us. He sided with Kristin and Maranette. After my fiance explained everything that we went through he said I can not deal with these ppl and all of their problems.

 There was also an incident that happened on the resort property on the 22th I came out the resort and went to my car. My fiance came out and I told him to go back upstairs. He did not want to leave me alone and I told him I will be fine. I thought my fiance went back upstairs but he watched me to make sure I was safe. This white man walk back and forth passed my car on several occasions. My fiance notice him and he got in the back seat of the car to wait for me. The white man walked passed one final time and he came towards the back door with his penis out which was open . My fiance was sitting there it was so dark the man could not see him. As the man came running towards the car I screamed out to my fiance who stuck his head out the car and the guy went running off. My fiance and I reported it to the security guards and nothing was done. We also asked them to review the camera’s and that was not done.  

I received a call from the a Assistant to the GM  of Bluegreen Resorts by the name of Keith lemens (I am not sure if I spelled the last name correct) He was from the Bluegreen location where the incident occurred. He wanted to know exactly what happened and my fiance and I explained everything to Keith. He ask what can he do to help us out. I told him that we paid for a flight which was very expensive to come down to Florida to enjoy ourselves.
 
I also let him know being that my fiance busted his foot on the piece of metal that was hanging out of their shower we were not able to go to the events and parks that we were scheduled to go to. We paid $287 for universal, $120 for Sea World, and 100 to Aquatic. All Kevin wanted to offer me was the $199 that we had to pay to Bluegreen to extend our stay for 2 nights which I believe was highly unfair. My finance bust his foot on Bluegreen property and he is not able to go to the events that we purchase tickets for which were non refundable and we were the ones that had to pay to extend our stay.
 
I request that Keith return the $199 that we paid for the additional nights as well as the $199 that we paid for that 5 days 4 nights in rooms that were not functioning correctly. He said no all he can return is the $199 the we paid for the additional nights. He refused to give me back the original $199 that I paid. This totals $400 that we paid to stay at the hotel plus 30 dollars in taxes.  Kevin also refused to help us out on the $ 353 that I had to pay to extend the trip with the airline and he refused to help us out with the theme park tickets that we purchase and were not able to enjoy because of the situations that happen at the hotel.
 
My fiance received a call from the a Bluegreen representative stating that they were going to give back our 7day 6 night stay so we can use it at another hotel being that the Bluegreen is affiliated with choice hotels. My fiance and I took off from work and we called in to make reservations because they have a location in Atlantic city. When we called in we were told that there was nothing in the system pertaining to us receiving our 7days and 6 nights back. My fiance and I were infuriated because we had nothing but problems with this hotel and received nothing but disrespect from this hotel.   

 Please do yourself a favor and stay away from this so called resort. 


This report was posted on Ripoff Report on 09/07/2013 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bluegreen-Resorts-The-Fountains/Orlando-Florida-32821/Bluegreen-Resorts-The-Fountains-BLUEGREEN-RESORT-VACATION-RIPOFF-12400-International-Dr-S-1082536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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