• Report: #761085

Complaint Review: Bluepay. Inc

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  • Submitted: Thu, August 04, 2011
  • Updated: Tue, August 16, 2011

  • Reported By: M.M. — San Diego California United States of America
Bluepay. Inc
184 Shuman Boulevard # 350, Naperville, IL 60563 Chicago, Illinois United States of America

Bluepay. Inc ILLEGALBUSINESS PRACTICES THAT WILL HURT YOUR BUSINESS Chicago, Illinois

*Author of original report: These claims by BluePay are absolute lies

*UPDATE Employee: Response to Mr. Marinov

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DO NOT DO BUSINESS WITH THEM: THEY USE IMMORALAND

LIKELY ILLEGALBUSINESS PRACTICES THAT WILL HURT YOUR BUSINESS



 



In short, Bluepay INC. contacted my bank without notifying

me first and suspended my entire business account! In addition, they are

holding onto $4912.02 that I processed with their companybut have neither

released the funds to me, nor refunded the money to my clients. This is $4912.02

that I worked for, and yet they are keeping it for themselves! This has

to be illegal, so I know that I will eventually get the funds releasedbut

making them do so is only a waste of my time. And this is time that I should be

spending on my business, not on fighting these reprehensible business

practices.



I have included more details about the experience I went

through with Bluepay INC. below so that you can see why I absolutely recommend

that you DO NOT DO BUSINESS with them:



I have been a business owner for 11 years, and I signed up

with Bluepay INC. in July 2011. I then

processed about $4912.02 with them. About three weeks later, I went to the bank

that I have been banking with for 15 years. When I went to the window, the

clerk told me that my entire account had been frozen. The first thing I thought

was that somebody had hacked into my business bank account, and I was so

worried and stunned I thought that I might have a heart attack. Since I have

been banking with them for 15 years, they were definitely trying to help me,

and one of the officers stepped in right away and started making phone calls to

find out what was going on.



It turned out that without even calling me, Bluepay INC.

incorrectly reported to my bank that I was making fraudulent transactions, and

my entire bank account was frozen. Once my bank discovered what had happened,

they immediately released my accounts fundsthough not the $4912.02 that I had

processed with Bluepay INC..



I went right back to my office and called Bluepay INC.. My

first question was how they can possibly do something like this without even

calling me. I spoke with George Jackson, who lied to me and told me that it

wasnt Bluepay INC. who had done this. He then asked me for the receipts of the

transactions that they had processed. I

provided all of the requested information immediately and also attached my

business license. When I called to confirm that

he had received all of

the information, he assured me that he had everything and would get back

to me the next day. Of course, I didn't receive a call.

So on the next business day I sent him

an email and left him a voicemail. A couple of hours later George Jackson

called me and told me that my account was suspended. Based on my experience

with the fact that they had incorrectly reported to my bank that I was

making fraudulent transactions and also had my entire bank account frozen, I

told him I didnt want to do business with them anyway. However, I told him

that I expected the $4912.02 I processed with them to be released to me. He gave me a vague responseafter which I still

didnt know what would happen with my money.



Soon after, I called him again and demanded that he very

clearly tell me what would happen with my money that they had processed. Again,

he gave me unclear responses. Then, I flatly told him that if they didnt

refund the money to my clients or post it to my bank account, I would call all

of my clients and have them cancel the charges I had processed with themand if

Bluepay INC. gave me a hard time about refunding or releasing my money, I would

sue them.



Three hours later, I saw on my bank statement that the money

had been placed on hold for one month and an investigator had been assigned to

look into these transactions. So my money has

still not been refunded or released.



The irony here is that Bluepay INC. reported me of

having fraudulent transactions, when they are the ones who have

processed my clients cards but are keeping the money themselves!! If this

isnt a fraudulent business practice, I dont know what is!



Clearly, Bluepay INC. doesnt deserve anybody's business, and I am

urging anyone who reads this review to think hard before doing business with

them.

This report was posted on Ripoff Report on 08/04/2011 05:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bluepay-Inc/Chicago-Illinois-60606/Bluepay-Inc-ILLEGALBUSINESS-PRACTICES-THAT-WILL-HURT-YOUR-BUSINESS-Chicago-Illinois-761085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

These claims by BluePay are absolute lies

AUTHOR: M.M. - (United States of America)

These claims by BluePay are absolute lies. I will go through each claim below to

explain why they are invalid:



BluePay wrote, On his application, he described his business model as appliance

repair. His account was approved for that type of service. Upon review of his

processing activity, he admitted that the activity he processed through the

account was for services that were in no way related to appliance repair, and

for services that carried a significantly higher level of risk.



In response: I am an appliance repair company. I have been an appliance repair authorized dealer for 11 years. (Attached is my license for you to review.) I also do advertising and marketing

for appliance repair independent contractors nationwide.



Regarding the application, Tom Antonelli, the sales person

who signed me up with BluePay, asked me what my business is on the phone. I

explained to him that I have been an appliance repair authorized dealer for 11

years. And I told him that I also do advertising and marketing for appliance

repair independent contractors nationwide. When he sent me the application he

highlighted the areas that I needed to fill inbut he did not

highlight the part about what my business is. (I have attached this

highlighted application for you to review.) In short, he did not have me fill

what my work is on the application at all. Then, after my troubles started with

BluePay, I spoke to Tom Antonelli again and told him

that I was being accused of misrepresenting my business, and he agreed that I

had told him that I do appliance repair and advertising and marketing for

appliance repair contractors.



Also, I absolutely never

admitted that the activity I processed through the BluePay account was for services

that were not related to appliance repair because all of the activity

that I processed through the account was related to appliance repair.

As I stated, I have been an appliance repair authorized dealer for 11 years.

And I also do advertising and marketing for appliance repair independent

contractors nationwide. So every card that I processed was

either 1) the card of an appliance repair independent contractor paying for

advertising and marketing of their appliance repair services, or 2) it was for

a customer who received appliance repair services.



BluePay

wrote, Mr. Marinov mis-represented the nature of his business on his merchant

application.



In response: Again, I never

misrepresented the nature of my business on my merchant application. As I said

before, I am an appliance repair company. I have been an appliance

repair authorized dealer for 11 years. I also do advertising and marketing for

appliance repair independent contractors nationwide. I told this all to Tom

Antonelli, the sales person who signed me up with

BluePay.



BluePay

wrote: As a result, BluePay established a security reserve for the activity

that he processed.



In response: What they call a

security reserve is actually $4912.02 that I worked for. I charged $4912.02

worth of cards through BluePay and then they suspended my account. Their decision to suspend my account

is their choice. However, they also then held on to the money. I

repeatedly asked them to either release the money to me or to return it to my

clients, but they continually refused to do either. There was no reason to keep

my money as a security reserve because they were not processing cards for my

company any more. If they were no longer processing cards for me, what were

they securing themselves against?



BluePay then said that I could

contact them after August 12, 2011. However, they did not mention that in

addition to keeping the money that I worked for as a security reserve, they

also reported me to the Match

list, a database file that is most commonly known as the

Terminated Merchant File "TMF." Once you are put on this list, all

MasterCard and Visa processing banks know about it. This is essentially a

merchant account blacklist that alerts all

merchant account companies that you have been accused of doing something risky

or fraudulent. And, even in a case like

thiswhen the accusations are falseit is almost impossible to be removed. The only

way to be removed is to have the company that put you on it then take you off of it.



 



However, on Monday Aug. 8, I did not know that my company

had been put on the Match list, nor did I know what the Match list is. So I was

shocked when I received a phone call from a merchant company that I have worked with for over a year, long before any association with

BluePay, to tell me that they were canceling my account because they received a

concerning report about my business. This is a company that had sent a

representative to my office to validate my business and is a company

that I have never had any charge backs with or problems with the cards that I

processed with them. Still, I am on the Match list / Terminated Merchant File (TMF), so they

canceled my account.



 



Then,

twenty minutes later, I received a similar call from American Express. In

this case, I had worked with them for 11 years and have had never had a

problem. But they also said that they received a warning report from BluePay

and because of this they suspended my account

for one year.



Since then I have made numerous

calls to different people at BluePay in order to try to solve these

problems. A number of times I have spoken with

George, a representative in the risk departmentand the last time that I called

him he just hang up on me. I also spoke with Tom Antonelli, the sales agent who

signed me up with BluePay. As I mentioned, he agreed that I had not

misrepresented my business, but he offered no help for how to solve these

problems. And a couple of times Tom Antonelli gave me incorrect phone numbers

of other people to call in the company. Finally, Tom Antonelli gave me the

correct phone number for Mark, also with the risk department. I was referred to

him because he was well aware of the situation. But the first time I talked to

him he lied and told me that he didnt know anything about the Match list / Terminated Merchant File (TMF). After I pressed him, he admitted that BluePay had notified

other merchants something about my business (though, he wouldnt say what

BluePay said about my company to the other merchant companies). He then said

that it is totally up to those companies if they want to do business with me.

This may be true, but these other companies were told lies about my business

that made it seem like I was doing something risky or fraudulent (I dont know

for sure what it is that they were told since no one will tell me exactly what

BluePay has accused me of).  



 



In summary, holding on to my money and putting my company on the Match list / Terminated Merchant File (TMF), is no small matter

in my business. I work 60 to 70 hours a week to run my business, yet BluePay

has arbitrarily targeted my company with no warning and for no reason. At this

point, I am demanding that the money be either returned to my clients or

released to me by Aug.16, 2011. I am also demanding that BluePay remove me immediately

from the Match list / Terminated Merchant File (TMF). If BluePay does not

do these things, I will file a lawsuit against them.



 



As mentioned above, for your review I am also attaching my

appliance repair authorized dealer license and the highlighted application that

Bluepays Tom Antonelli sent me.



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#2 UPDATE Employee

Response to Mr. Marinov

AUTHOR: Mark - BluePay - (United States of America)

Mr. Marinov established an account with BluePay in July. On his application, he described his business model as appliance repair. His account was approved for that type of service. 



Upon review of his processing activity, he admitted that the activity he processed  through the account was for services that were in no way related to appliance repair, and for services that carried a significantly higher level of risk. Mr. Marinov mis-represented the nature of his business on his merchant application. As a result, BluePay established a security reserve for the activity that he processed. 



Our risk management team has already identified to Mr. Marinov that a date has been established for the review of that security reserve. He can contact us after August 12th.



Risk Management

BluePay Processing, LLC

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