• Report: #266370

Complaint Review: Bluestar Direct

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, August 09, 2007
  • Updated: Thu, August 09, 2007

  • Reported By:Tuscaloosa Alabama
Bluestar Direct
Internet U.S.A.

Bluestar Direct Unauthorized Debit Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I am enrolled in online banking with my credit union and I usually check my account every morning and every night. One Wednesday afternoon I tried to use my debit card at a store and it kept declining. I know I had just deposited $25 into the account only hours before, which gave me a balance of $66. I thought it was just something wrong with the company's credit card machine, so I just paid cash for my items. I didn't think twice about it.

Well for some unknown reason I didn't check my account until that Friday about 5:00pm. I then noticed that I had 2 NSF charges for $30 each, and then I saw where 2 of my checks had been returned. One was for $25 for gas, and one was for $35 my child's daycare. I studied the account carefully and saw a paper draft for $60. I knew I hadn't written a check for that amount. I can usually pull up a copy of my paper darfts on the internet and I couldn't pull up this one. I had to wait until Monday when the bank opened to get to the bottom of it.

I called the bank first thing Monday and stated I suspected unauthorized activity on my account and needed to speak to someone in bookkeeping. I spoke to a lady named Mary and she said the had been a debit to the company Bluestar Direct. I said who, and told her that I had not authorized anything for that amount to that company. She gave me a phone number and said to call them, and call her back. I called but I had to wait until 11:00 central time to call back.

I called for many times and was placed on continuous hold by an automated machine. I called Mary back, and went to the credit union. She showed me a copy of the paper draft and I told her I didn't authorize it. It had a fake check number which some companies make up when u pay check by phone or over the internet. I filled out all these papers and the credit union credited the $60 back to my acoount. They gave me a letter to take to the daycare saying my account was in good standing and there was unauthorized debits.

I had my mom call and after being on hold for a hour she finally got to speak to someone. The lady told my mom I had applied for a credit card through their website, and I told my mom I had never been on their website, and I was never able to pull up a website.

After my mom talked to her, nearly cursing her out, she said they would mail me a check for $60 in 10 - 14 days. They said they couldn't debit the account because they had to return the money the same was it was sent, since it was just like me writing a paper check. My mom told her if the check wasn't legit the we would seek legal action against them. It has been 17 days and I havent gotten a check. Even if they dont it's fine since the bank refunded me the money.

Ashley
Tuscaloosa, Alabama
U.S.A.

This report was posted on Ripoff Report on 08/09/2007 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bluestar-Direct/internet/Bluestar-Direct-Unauthorized-Debit-Internet-266370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Bluestar Direct

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory