On April 23 2006, company service representative improperly described a service issue that I requested be trouble-shot. This resulted in approximately $1,000 of unneeded repairs for which I sought reversal and/or refund for with Bob Bell but they would not work with me. I took the vehicle to 3 third-party auto part and mechanic specialists and was told the parts and service Bob Bell Ford told me was required was in fact not required, and the work complied with was also faulty/incomplete.
I contacted Bob Bell numerous times in 2006 by phone, email and mail, as well as requested intervention of company managers/owners in Jan and Feb 2007. All requests went disregarded and without proper attention
Furthermore, Bob Bell Ford did not do the first and foremost request when I left the 2001 Ford Windstar in their care. That was to verify and ensure the 4 oxygen sensors were in the correct physical location. Service representative verified he and/or his service technician did not do this. But only after I had retrieved the vehicle and had paid for the unneeded services. After taking vehicle home, and being tipped off by one of the third-party mechanics, I physically verified the 4 oxygen sensors had not been checked by Bob Bell, which caused them to further misdiagnose and charge me for unneeded parts and labor.
Lastly, one of the major components Bob Bell Ford stated I required was a new Manifold Cover. The service representative described the part as being cracked in two, falling apart when removed from the vehicle. This was not the case. The Manifold Cover is a two-piece part, and it had simply come unclipped. All that was required was to re-clip the part and reinstall it.
Help me boycott all automotive dealers for repairs NOT under warranty. They are structured to take advantage of customers. This is the 6th time I've had significant issues with various Dealer Service Departments (Ford, GM, and Chrysler). Furthermore, when you do have a complaint it is much more difficult to convince them to help via methods such as BBB and lawsuits, because they're so big they tend not to care. Whenever I use "ma and pa" shops, they have always shown greater care and are easier to deal with when mistakes do happen.
Colorado Springs, Ohio