• Report: #238741

Complaint Review: Bob Bell Ford, Glen Burnie, MD

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  • Submitted: Sat, March 10, 2007
  • Updated: Tue, February 19, 2008

  • Reported By:Colorado Springs Ohio
Bob Bell Ford, Glen Burnie, MD
7125 Ritchie Hwy Glen Burnie, Maryland U.S.A.

Bob Bell Ford, Glen Burnie, MD Service Department dishonestly advised me and overcharged me Glen Burnie Maryland

*Consumer Comment: BBB ethics? It can't be said too frequently.......

*Author of original report: Better Business Bureau process was incomplete and biased

*UPDATE Employee: Arbitration Determined Customer was 100% Wrong, Not Bob Bell Ford

*UPDATE Employee: Arbitration Determined Customer was 100% Wrong, Not Bob Bell Ford

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On April 23 2006, company service representative improperly described a service issue that I requested be trouble-shot. This resulted in approximately $1,000 of unneeded repairs for which I sought reversal and/or refund for with Bob Bell but they would not work with me. I took the vehicle to 3 third-party auto part and mechanic specialists and was told the parts and service Bob Bell Ford told me was required was in fact not required, and the work complied with was also faulty/incomplete.

I contacted Bob Bell numerous times in 2006 by phone, email and mail, as well as requested intervention of company managers/owners in Jan and Feb 2007. All requests went disregarded and without proper attention

Furthermore, Bob Bell Ford did not do the first and foremost request when I left the 2001 Ford Windstar in their care. That was to verify and ensure the 4 oxygen sensors were in the correct physical location. Service representative verified he and/or his service technician did not do this. But only after I had retrieved the vehicle and had paid for the unneeded services. After taking vehicle home, and being tipped off by one of the third-party mechanics, I physically verified the 4 oxygen sensors had not been checked by Bob Bell, which caused them to further misdiagnose and charge me for unneeded parts and labor.

Lastly, one of the major components Bob Bell Ford stated I required was a new Manifold Cover. The service representative described the part as being cracked in two, falling apart when removed from the vehicle. This was not the case. The Manifold Cover is a two-piece part, and it had simply come unclipped. All that was required was to re-clip the part and reinstall it.

Help me boycott all automotive dealers for repairs NOT under warranty. They are structured to take advantage of customers. This is the 6th time I've had significant issues with various Dealer Service Departments (Ford, GM, and Chrysler). Furthermore, when you do have a complaint it is much more difficult to convince them to help via methods such as BBB and lawsuits, because they're so big they tend not to care. Whenever I use "ma and pa" shops, they have always shown greater care and are easier to deal with when mistakes do happen.

Ca
Colorado Springs, Ohio
U.S.A.

This report was posted on Ripoff Report on 03/10/2007 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bob-Bell-Ford-Glen-Burnie-MD/Glen-Burnie-Maryland-21061/Bob-Bell-Ford-Glen-Burnie-MD-Service-Department-dishonestly-advised-me-and-overcharged-m-238741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

BBB ethics? It can't be said too frequently.......

AUTHOR: Adolph - (U.S.A.)

As MANY entries on this site allude and are frequently underscored by the EDitor, the BBB can accurately be compared to the old cliche of "the fox guarding the hen house".
.
Just remember, the only positive report of any legitimatacy would be that given a non member. Better yet, lend no credence to any information received from their blatently fradulently organization. Don't even waste a phone call!
.
Just the facts, ma'am. Just the facts!
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#2 Author of original report

Better Business Bureau process was incomplete and biased

AUTHOR: Ca - (U.S.A.)

I'm the individual who reported Bob Bell Ford about the dishonest practices it is conducting everyday to dozens of "customers". Firstly, the service representative who spear headed the "rip off" did not work for Bob Bell at the time of the arbitration, and Bob Bell would not disclose what happened to this employee, or attempt to allow them to comment on the situation.

Second, I was conducting the arbitration via long distance over the telephone, which ended up being against me in from the get-go. Thirdly, the BBB was so unorganized and unhelpful that it did not even forward me or make me aware of special rules of arbitration that are required to be effective in the process.

During the actual arbitration session the "disinterested" yet strangly friendly-to-Bob-Bell-Ford-attorney would not allow me to ask questions or rebutt their comments as needed. The BBB arbitrator was not knowledgable about auto mechanical repairs and was not familiar with my story whatsoever. Each time she attempted to summarize my complaint and comments she did so in error, and I had to correct her constantly, but she didn't seem to listen. I'm a federal officer for the USA, and I am very familiar with courtroom procedures. This arbitration was not conducted in an unbiased manner, or with commen sense courtroom procedure, and I placed a complaint against the BBB attorney who "helped" me, to no degree. Lastly, the BBB outcome did not state, or even suggest, that I, the customer who was "ripped off", was even remotely wrong. All it said was that my case was not clear so the ruling favored Bob Bell Ford, giving them the benefit of the doubt.

It was absolutely a joke. I do not recommend using the BBB unless you know someone there, or drill them for information about the arbitration process and if you get the idea during the arbitration that the "unbiased" attorney is not so unbiased, immediately ask for another arbitrator.

Sincerely,
Chris N
"ripped off by Bob Bell Ford"
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#3 UPDATE Employee

Arbitration Determined Customer was 100% Wrong, Not Bob Bell Ford

AUTHOR: Bob Bell Ford - (U.S.A.)

Customer had a problem with his vehicle that he had attempted to have repaired at various independent shops. None could repair his vehicle.

Customer brought vehicle to Bob Bell Ford. We diagnosed his problem and told him it would cost approximately $1,100 to fix. The customer emailed Bob Bell stating that he "wanted a detailed description of what work was to be done" and he wanted a record of what was to be accomplished so that no "hearsay" would be involved in this transaction.

Bob Bell Ford replied in detail what we were going to do and for what price. The customer emailed back that we could proceed with the work.

Bob Bell Ford completed the work and the vehicle was fixed.

After the work was done, the customer begain complaining that he had asked us to check various other things on his vehicle and demanded that we refund his monies.

The customer received a detailed description of the work we were to perform, we performed the work and he was billed. The customer started bringing up "hearsay" to claim that we did work that wasn't required.

The Arbitrator that heard all the facts found that Bob Bell Ford acted properly and the customer received what he paid for.
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#4 UPDATE Employee

Arbitration Determined Customer was 100% Wrong, Not Bob Bell Ford

AUTHOR: Bob Bell Ford - (U.S.A.)

Customer had a problem with his vehicle that he had attempted to have repaired at various independent shops. None could repair his vehicle.

Customer brought vehicle to Bob Bell Ford. We diagnosed his problem and told him it would cost approximately $1,100 to fix. The customer emailed Bob Bell stating that he "wanted a detailed description of what work was to be done" and he wanted a record of what was to be accomplished so that no "hearsay" would be involved in this transaction.

Bob Bell Ford replied in detail what we were going to do and for what price. The customer emailed back that we could proceed with the work.

Bob Bell Ford completed the work and the vehicle was fixed.

After the work was done, the customer begain complaining that he had asked us to check various other things on his vehicle and demanded that we refund his monies.

The customer received a detailed description of the work we were to perform, we performed the work and he was billed. The customer started bringing up "hearsay" to claim that we did work that wasn't required.

The Arbitrator that heard all the facts found that Bob Bell Ford acted properly and the customer received what he paid for.
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