• Report: #773247

Complaint Review: Bob King VW

  • Submitted: Mon, September 05, 2011
  • Updated: Thu, November 15, 2012

  • Reported By: Marc — Wilmington North Carolina United States of America
Bob King VW
5011 New Centre Drive Wilmington, North Carolina United States of America

Bob King VW of Wilmington NC Purchased new 2012 VW CC at Bob KIng VW and the refuse to service the vehicle or perform warranty work Wilmington, North Carolina

*General Comment: BOB KING

*Consumer Suggestion: Customers are lairs

*Consumer Comment: bob king vw

*Consumer Comment: Yes

*REBUTTAL Individual responds: V.O.R

*Consumer Comment: Maybe the dealer shouldn't have 3 year olds working for him

*REBUTTAL Individual responds: Far from Exactly

*Consumer Comment: Exactly

*Consumer Comment: Slow down a minute, Robert

*Consumer Comment: Where is the RipOff?

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I purchased a new 2012 VW CC, from Bob King VW. The salesman was honest and professional. Within a few weeks the vehicle developed a severe rattle in the dash. I scheduled a visit to the service center and they were friendly and attentive to my needs. Unfortunately, the repair ended up taking 7 days but I was given a loaner car. I finally got a call back from the service department letting me know my vehicle was ready and this is where the nightmare began. I picked up my vehicle and the same problem was present but much worse. I returned to the dealer with the car. The service manager Darrell Winstead brought up the service tech to look at the vehicle. The service tech was noticeably angry and was arguing with the service manager claiming the car was fixed. I asked if there was an issue and the service tech began shouting at me that rattles and issues were common in a brand new VW. The service manager explained that the vehicle was indeed in need of repair. At this point a very upset service tech slammed the keys of my car onto the hood and insisted that he would not work on the vehicle.

After a few choice words between the service manager and the service tech the service tech walked back into the shop. Clearly embarrassed and stunned by his actions the service manager apologized repeatedly for what had taken place. I immediately asked to speak with GM of the dealer. Ten minutes later I met with Phil Hardee the GM. The conversation was not pleasant. He quickly began to defend the service tech stating he must have not had his breakfast this morning. He showed little or no concern for what had taken place but did assure me that the vehicle would be fixed and that the car would be examined for damage if any that was sustained from the key throwing incident. Dumbfounded and appalled I asked to speak with Phil Hardees boss. He said that the king as in Bob King (the owner) was not available and had no contact information. Phil then made a half hearted apology and said that was all he could do. His arrogance and lack of compassion for what had taken place was absolutely appalling. Soon after the conversation I placed a called to VW of North America whom were both stunned and disgusted by the story. The following day, Bob King contacted me. Bob King was beyond rude and when I told him I had contacted the BBB and VW corporate his response was its a free country and you can do what ever the hell you want. Not exactly what I had in mind when I thought he was calling to the resolve the issue. Anticipating his call, I was able to record the conversation for future use.

I will never purchase a vehicle from the Bob King family of dealers again. I have already been in contact with the BBB and will be filing a complaint. Also, we will be posting reviews of Bob King VW on all online review forums such as this. I will also be posting a link to the audio portion of the phone call I received from Bob King and the audio of the conversation I had with Phil Hardee at the dealer the morning this took place. I was then contacted by VW of North America who has now informed me that Bob King VW will no longer work on me vehicle and that in order to get service I will have travel over 50 miles to the next closest dealer in Jacksonville, NC. The rep from VWNA was very blunt and rude over the matter. I deeply regret purchasing my new VW. While I like the vehicle, I cannot believe the treatment I received by both the dealer and the VWNA "customer care" rep. I can only hope that things get better with my vehicle. The car has already been in the shop for over 10 days in the first 2 month ownership and the nature of repair is tied to the SRS system which is considered a "safety" concern in regards to the North Carolina Lemon Law. A am considering contacting the local news who present a weekly "consumer scam" segment in there broadcast to see if they have interest in covering this story as it is right up there alley. If all of the above fail to garnish the attention needed to remedy this complaint I will consider hiring a consumer rights attorney to escalate the matter.

This report was posted on Ripoff Report on 09/05/2011 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bob-King-VW/Wilmington-North-Carolina-28403/Bob-King-VW-of-Wilmington-NC-Purchased-new-2012-VW-CC-at-Bob-KIng-VW-and-the-refuse-to-se-773247. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Bob King VW

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 8Consumer 2Employee/Owner
Updates & Rebuttals

#1 General Comment

BOB KING

AUTHOR: Progressive Insurance ruins your credit - (USA)

  I bought my 2007 SC Lexus from Demitry Bronsky @ Bob King Mercedes on Feb 2,2012 this was  my 5th car from them. The saleman Demitry told me that the previous owner had added a few things. Like the RUN FLAT TIRES. I had never heard of this. I guess us women don't pay that much attention.

On Aug 29,2012 by an Midas Employee whom was a parolee who had just been released from prison. Was only  to do an oil change. Instead switched my tires & rims to old tires & rims. OWNER AND MANAGER OF MIDAS QUOTE SAID "DON'T YOU THINK SOMEONE DESERVES A SECOND CHANCE"

I didn't question anything until my tire pressure light came on. I called Demitry and he said that my car had RUN FLAT TIRES They can not be rotated. I told him I was bringing him the car to look. He QUOTE SAID" THOSE ARE NOT RUN FLAT TIRES and are not the tires I sold you with this car.  When detective talked with Demitry, Demitry quote said" I have sold so many cars it is hard to remember what tires were on each car, and that he had no proof these RUN FLAT TIRES  were ever on my car.

 I pray that every lie he told comes back on him, and when it does he remembers what he caused me,the lie he told made the detective drop my case.

 I am out $1365.00 tires & $2380.00 Rims.


THE BUSINESS'S HERE IN WILMINGTON WILL NOT STAND UP AND DO THE RIGHT THING, IT IS LEFT UP TO THE CUSTOMER TO SHOW PROOF.

             So, for the smart &^&% remark of the customer upsetting the tech or customer service people. They wouldn't have jobs if it wasn't for us contiuning buying from their employer. And in the real world I would have called police and took a warrant out on him slamming keys on my new car. Damage to property. As for Robert King actions should defiantly be told to everyone in Wilmington. For which I am not going to stop telling my story and will do everything I can to gather as much proof  as I need.

Pamela McCartney
Wilmington, nc
Respond to this report!
What's this?

#2 Consumer Suggestion

Customers are lairs

AUTHOR: Tech1 - (U.S.A.)

 I personally think the customer is lying through his teeth. I see it all the time every week we have one that wants something for free and just lies.
Respond to this report!
What's this?

#3 Consumer Comment

bob king vw

AUTHOR: Miss Jones - (United States of America)

hey bud just want to tell you that bob king and phil hardee dont give 2 sh*ts bout u or your car,i dealings with mr phil hardee several years ago and he basically runs the dealerships but he has no clue what he is doing and he just bout got his a*s busted if it wouldnt of been for him running and locking the door so for you know wat kind of people ur dealing with they dont care they have made money in the car bus.and are in real estate and other businee ventures that make them cash they just dont care anymore so your better off goint out of town to a small town dealership and finding someone who cares bout ur business!!!good luck!
Respond to this report!
What's this?

#4 Consumer Comment

Yes

AUTHOR: voiceofreason - (United States of America)

I am THEE voice of reason. And I feel there's good reason for the dealer to be the one to sit quietly at attention with his hands folded in this matter. The blowup began with his incredibly out of line mechanic. It's a new car with bugs that requires warranty service and your the location the customer has a right to expect would be the authorized service shop. Again, the blowup was the fault of your shop. Do your jobs and clean this matter up for the customer, or this report will remain a tier 1 relevant report on the internet forever, because every time y'all respond in defense of the shop, I'm going to in defence of the customer.
Respond to this report!
What's this?

#5 REBUTTAL Individual responds

V.O.R

AUTHOR: The whole truth - (USA)

WOW... and this is the voice of reason !?
Respond to this report!
What's this?

#6 Consumer Comment

Maybe the dealer shouldn't have 3 year olds working for him

AUTHOR: voiceofreason - (United States of America)

Like the di*khead mechanic who slammed the keys on the OPs hood. Y'all don't want to service the guy and VWNA back you up? Buy the fricking car back from him and let all you be done with one another. You're the only reasonably reached authorized service center for his purchase, you ought to be legally required to service him. Don't want him to curse y'all out, then do your damned jobs, don't slam keys on his hood and send him on his way with a clean, fixed car that he doesn't have to keep coming back to y'all with for this and that.
Respond to this report!
What's this?

#7 REBUTTAL Individual responds

Far from Exactly

AUTHOR: Theb whole truth - (United States of America)

In reading this story about Marc "GM or a local salvage yard" has a problem with almost everyone involved, from the tech, to the GM, to the owner,  to VWNA. What I see is that their is one common denominator. He posts everyones name concerned ecept his... he also fails to state that he "Marc" used every profanity he could think of to all involved including stating to the owner "F You". No wonder he is not weclome back! As I am sure anyother owner of a business including Marc would do the same. Marc sould have thought about the 100 mile drive before he acted like a 3 year old.
Respond to this report!
What's this?

#8 Consumer Comment

Exactly

AUTHOR: Robert - (U.S.A.)

As I hinted around the OP needed to "Slowdown" as well.1`

If this happened would I be upset..yes very upset.  But almost immediately the OP looks like he was going to go for more.  Because per the post they had even recorded the conversation the day it happened when he talked to the GM.  So a guy is so upset that he has the forethought to record the conversation...almost like he was expecting to be able to use that in the future.  We don't know what was said, and if the OP does ever post it I hope that the post the full and complete recording and not an "edited" version.

The one thing that the OP did say is that the GM said that it would be taken care of.  But that was not good enough for the OP.  So what did the OP want?  Hopefully they will come and post what would it have taken for them to be satisfied.  Perhaps the OP's request was not that outrageous and the dealer should have accepted it, or perhaps the OP's request was very outrageous and for what happened was not justified.

As for not being serviced at that dealer anymore.  If you notice that was not right away.  While we don't know exactly what happened in all of the exchanges as we only have the OP's side, and you have been around here long enough to know that there are always 3 sides to every story.  The customer, the owner, and somewhere in the middle the truth.  But if the OP started saying that he was going to post all of these things and contact an attorney they may have felt it was best to "part ways".  Where it may not have gotten to that point if cooler heads prevailed the day it happened, and yes those cooler heads could have been on BOTH sides.
Respond to this report!
What's this?

#9 Consumer Comment

Slow down a minute, Robert

AUTHOR: voiceofreason - (United States of America)

The dealer has less right to his rage, than the car owner has to his. So the guy went to the BBB. Big deal. A dealership keeps a nutcase tech on staff? They should expect occasional fallout due to his behavior. The BBB wasn't going to assassinate Mr King or run him out of business. It would mark the case closed had the dealer allowed the customer to vent to him until vented out. All King had to do was hold his bile and give the OP time to cool off, offer some reasonable compensation for the aggravation and lost time in terms of free service or something. He had a frustrated and rightfully outraged customer and instead of doing the right thing and diffusing the situation he poured gas on the fire. And frankly, yes, the OP had a right to expect the business to fire the lunatic mechanic. And with VW basically forcing this unfortunate soul to have to make a 100 mile round trip to another dealer for warranty service, on a car with clear defects, I'd say that constitutes a ripoff. It's going to cost that much more gas and time, and is totally unreasonable. And if neither VW nor King will relent on this the OP probably should seek legal redress. Bottom line, a business doesn't want to deal with hotheaded customers, get rid of hotheaded employees, or go the h**l out of business and sell pencils on the street corner.
Respond to this report!
What's this?

#10 Consumer Comment

Where is the RipOff?

AUTHOR: Robert - (U.S.A.)

The Service Tech goes "off" and throws the keys on your car.  Is that bad..of course.  Should they be responsible..yep. 

But according to you the Service Manager apologized "repeatedly" for his behavior.  However, that wasn't good enough for you, because you "immediately" asked to speak to the GM.   The GM then said that they would take care of it and inspect the car for any damage.  But that wasn't good enough for you, so you asked to speak to his boss.   When he didn't have the contact information available at that time you then contacted VW and the BBB.

I am not surprised that the boss would be a little upset.  After all you have his service manager apologize and his GM say that they will take care of it, but you still file a complaint.  Exactly what did you want them to do to make this right?  Were you hoping for just Tar and Feathers or perhaps firing squad for the tech?

It is not surprising that they refuse to work on your car anymore because you sound like a person who is very demanding and very unreasonable.  Especially if you are talking about getting a lawyer, if I was the owner I wouldn't let you within 100 yards of the dealership.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X