- Report: #1013798
Complaint Review: Bob Montgomery's Collision Center
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| Bob Montgomery's Collision Center 5324 Dixie Highway
Louisville, Kentucky United States of America |
|
Bob Montgomery's Collision Center Bob Montgomery Honda Destroyed Damaged Lied Broke Poor Work Terrible Service Unprofessional Lazy Louisville, Kentucky
*UPDATE Employee: Response to Bob Montgomery Collision Center Complaint
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When I took the car in, all the electronics were functioning; when I picked it up, the car had a dozen problems that need to be fixed. They're not accepting responsibility for obviously breaking my car. I've been called a liar over the phone, told that they didn't do anything 'wrong' and that all this stuff just magically broke in the 3 days they had my vehicle. I just want my car fixed.
This report was posted on Ripoff Report on 02/13/2013 04:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bob-Montgomerys-Collision-Center/Louisville-Kentucky-40216/Bob-Montgomerys-Collision-Center-Bob-Montgomery-Honda-Destroyed-Damaged-Lied-Broke-Poor-1013798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Response to Bob Montgomery Collision Center Complaint
AUTHOR: Bob Montgomery Chevrolet Honda - (United States of America)
SUBMITTED: Thursday, February 28, 2013
After the repairs were completed, the owner said that he was having problems with some of the electronics. We informed insurance company of the problem and they ok'ed to have the Saab dealer to run an electrical diagnosis on the car. They found that the immobilizers in all four doors were bad and the module that controls the window was bad.
At this time the insurance company said they would pay to replace immobilizer in the door that was damaged and the owner would be responsible for the rest. This was a simple repair and if we did damage to the electrical system we would repair or replace the damaged parts. The Saab dealer told us that this is a parts problem not a repair problem.
By the way, the vehicle owner's grandmother works for us and we would do anything within reason to make the owner happy.
