- Report: #1140804
Report - Rebuttal - Arbitrate
Complaint Review: Bob's Furniture
Bob's Furniture, Guardsman "GOOF PROOF" TOTAL SCAM Nationwide
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I purchased a leather sofa-sleeper couch from Bob's Furniture and bought the 5 year "Goof Proof" protection plan. The salesperson told me this would cover any accident with my kids no questions asked.
My 2year old caught a toy on a portion of the leather and tore a 2x2 inch chunk off-- you can see the hole a mile away. I am within warranty and filed a claim. After an unusual and mysterious "send us a photo phonecall" I quickly realized that "Goof Proof" is an utter scam. I got an email back with from an address that does not accept replies rejecting my claim.
When I found a number and finally reached a person, I was told that the policy covers "a puncture, cut, tear, or rip in leather from a single incident", but they concluded from my photo that not enough "layers" were torn through and therefore the claim is rejected.
SCAM. As a consumer I am utterly disgusted with this. Bob's should be ashamed for selling these policies.
This report was posted on Ripoff Report on 04/22/2014 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bobs-Furniture/nationwide/Bobs-Furniture-Guardsman-GOOF-PROOF-TOTAL-SCAM-Nationwide-1140804. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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