This person/company cheated me out of 48 GBP. I ordered and
paid in July 2009 for pet products. A couple days later, the seller "Nicola" e-mailed
that the items I ordered were not in stock and claimed to offer me a refund. I responded that a
refund would be fine. The refund never came. I have
emailed the company several times now, contacted them via their website's form, and
disputed it through PayPal (my time elapsed to file a claim and so there's nothing PayPal can do either). I've received no
since the "out of stock" email.
Now that I've been cheated I went to the website and looked around more
-Their website does not list a specific street address
Manchester UK. I can't find this information anywhere on the internet.
-Their website's "Guarantee & Returns" page is currently blank.
-Their website's phone number doesn't work
I tried calling it three times, internationally, and it wouldn't connect. I called the phone
number listed on this page:
- and the phone number listed there is 07973432376. A woman answered
and confirmed I was speaking with Bobtail Pets. I politely explained to her that
I ordered and never received my product or a refund as was promised and she immediately
hung up on me
. I didn't test the fax number.
"Nicola"'s e-mail doesn't provide a
last name. In the footer of the text it lists both Bobtail Pets'
website of www.bobtailpets.co.uk and www.thelittlepetgroup.co.uk