- Report: #1001904
Report - Rebuttal - Arbitrate
Complaint Review: Boca Beauty Academy TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Boca Beauty Academy licensed vocational school conferring diplomas in the fields of Electrolysis, Paramedical Esthetician, Cosmetology, Skin Care, Make-up & Skin Care, Massage & Spa Therapy, Nail Technology, Full Specialist, Make-up Artistry, Permanent Make-up, Microdermabrasion, and Instructor Training. Boca Beauty Academy strongly encourages out-of-state as well as international applicants to visit our campus.
Boca Beauty Academy TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Boca Beauty Academy licensed vocational school conferring diplomas in the fields of Electrolysis, Paramedical Esthetician, Cosmetology, Skin Care, Make-up & Skin Care, Massage & Spa Therapy, Nail Technology, Full Specialist, Make-up Artistry, Permanent Make-up, Microdermabrasion, and Instructor Training. Boca Beauty Academy strongly encourages out-of-state as well as international applicants to visit our ca7820 Glades Rd Boca Raton, Florida United States of America
Boca Beauty Academy TRUSTED BUSINESS REVIEW: Boca Beauty Academy is recognized by Ripoff Report Verified as a safe company to conduct business with.
*UPDATE: Boca Beauty Academy pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Boca Beauty Academy recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Boca Beauty Academy for its full commitment to quality customer service.
Ripoff Report's discussions with Boca Beauty Academy have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Boca Beauty Academy listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Boca Beauty Academy's owner, Mr. Jack Bragin, has informed us that his personal philosophy is that his students career success are his personal mission. [continued below]....
One of the things Ripoff Report learned in the course of its extensive review is that typical student feedback reads, "Boca Beauty Academy truly care about their students and do not operate like a typical bureaucratic school. Our evaluation disclosed a consistently high performance in job placement, and student graduation rates. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver their classes in a fun but highly structured, well organized classroom setting.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Jack Bragin during an onsite inspection held by a third party verification company with no biases towards Boca Beauty Academy.
Boca Beauty Academy is a nationally accredited beauty and wellness school that has been in business for nearly three decades. Jack Bragin went on to state the following about their program, "we satisfy the vocational needs of the community in the spa, beauty, and wellness industry. We have been graduating people who occupy areas in the fields of laser hair removal, massage therapy, barbering, make up artistry, nail technology, also personal training, master fitness coach, and personal fitness coach. So it is really an amalgamation of the spa beauty and wellness sector." The graduates of Boca Beauty Academy become professionally licensed and qualify to sit for their state board examinations.
Leads for Boca Beauty Academy are primarily obtained through word of mouth, search engine management, and a lot of social media. Potential students interested in their services will initially meet with an authorized admissions representative. These admissions representatives have to take annual continuing education courses in order to work with Boca Beauty Academy. Once they have gone over the types of services they offer, "it is determined that they have a funding gap in order to be able to fund their education. They will be placed with a financial aid representative who will review their needs, determine if there are any scholarship opportunities available, and then we try to bridge that gap and see if are qualifies from a motivational standpoint and an academic standpoint to be successful at our institution."
CUSTOMER CARE & COMPLAINT RESOLUTION – BOCA BEAUTY ACADEMY
During the onsite inspection Mr. Bragin was asked to describe a situation where a student was not satisfied with the level of service or products they received. Mr. Bragin stated, "we do a lot of services on people from fixed income back grounds or low income back grounds where they come to our student clinic. Students have to perform a certain number of services on the public in order to meet their graduation criteria. They are students and some of them are learning. The reason they aren’t licensed professionals is they are learning along the way. Ultimately you are going to run into some individuals who expect a licensed performance, and are not as tolerant to people who are learning along the way."
While situations like this rarely occur Boca Beauty Academy is always willing to work with the patrons of their beauty school. Mr. Bragin went on to explain, "so typically what we try to do is a make good scenario if they identify that an issue has resulted and they come back that day or the next day we will color correct their hair, things like that and try to rectify the situation."
When asked to comment on the complaints posted on Ripoff Report's website Mr. Bragin stated the following, "if the opportunity was presented before someone took to the Internet we are going to jump through hoops to make sure that within reason they are accommodated. The unfortunate thing is that the vast major of cases people are just filled with emotion, and then they take to the Internet before it is escalated up to the right point. We do have a few layers of management where hopefully they would see the responsiveness, and if it got to me they would surely see responsiveness to at least try to accommodate them to the greatest point possible."
In order to assure future patrons Boca Beauty Academy is accreditation by the following: National Association of Sports Medicine, Florida State Massage Therapy Board, Florida Electrology Association.
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Bragin stated, "we put a more friendly enrollment agreement together which is the contract between the student and the institution that makes it more apparent. No printing on the back of the document. Bolding different areas that could perhaps could perhaps be something they could be confused about. So making a more consumer friendly contract between the two parties. And then also continuing to upgrade the level of quality of instructors. We are always interviewing and looking for a better bread of person to teach here."
Boca Beauty Academy is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think it is conducted in the proper fashion we can cure a lot of the ills that are out there. I think what it with hopefully, and ultimately do is mitigate the emotion and put the energy into some more constructive avenues to develop a common ground you can mediate as opposed to just people venting out of anger. This will at least channel the grievance to the appropriate level of senior management. And then we have an opportunity to meet them in the middle and that is all you can hope for in a conflict."
BOCA BEAUTY ACADEMY- STATEMENTS FROM THE CHAIRMAN AND CEO – JACK BRAGIN
" We are the preeminent Nationally Accredited post-secondary institution in South Florida for Beauty/Barber, Spa, Wellness, and Fitness related Diploma programs. Boca Beauty Academy is one of only 20 recognized master Vidal Sassoon Partner schools in the United States. In addition, they are the official MAC makeup school, OPI school of Nails, and Pevonia school of Esthetics, and are accredited by the National Association of Sports Medicine.
Each campus is located on a picturesque setting directly off the highway in a safe, secure campus environment. Boca Beauty Academy's It is abundantly clear that the Faculty and Administration of this school are deeply concerned with ensuring high student satisfaction. An open door policy was observed leading all the way up to senior management and ownership. Boca Beauty Academy takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "It was observed and reported that Management has recently undertaken a sophisticated student survey system which provides ongoing feedback on student satisfaction. This process begins from the moment the student meets with Admissions and Financial Aid , during the course of their studies, and upon graduation. The school provides a wide variety of student assistance such as Financial Aid Available to those who Qualify, VA Educational Benefits, I-20 Non-immigrant Student Visas, access via Florida Prepaid and Bright Futures, amongst many other Scholarship Programs. An extensive upgrade to senior management has also occurred which has elevated the level of professionalism and responsiveness of the organization."
Ripoff Report was pleased to learn that Boca Beauty Academy's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM BOCA BEAUTY ACADEMY
Boca Beauty Academy recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Boca Beauty Academy has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Jack Bragin, Ripoff Report is convinced that Boca Beauty Academy is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Boca Beauty Academy meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services.
We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Boca Beauty Academy Boca Raton, Florida
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM BOCA BEAUTY ACADEMY:
The consumer admitted in line 7 of the complaint that they did in fact receive the accurate corrected information (the very next day after Tammy initially provided an incorrect answer) from my staff that a Teachers License is not required in the state of Florida to teach in a Cosmetology School. In addition, each student is furnished with a school catalogue and one is available online as well. Next to the Instructor Training program it clearly states ' License not required to teach in the state of Florida". To the best of our knowledge, this I believe this matter has been settled to the consumers satisfaction.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
My wife who is a PA licensed Cosmetologist / Esthetician / Nail tech / Massage Therapist visited this beauty school to learn about the requirements for teaching in a Beauty school in FL. We recently retired and relocated here from PA and were unfamiliar to FL regulations. She was met by Tammy who proceded to explain the FL regs and stated that the Teachers Course was a requirement in FL to teach in a Beauty School. We paid the required tuition satisfied that we were doing the right thing. The next day my wife stops by a local Beauty School to measure the need for instructors and was advised by the staff that a Teachers course was NOT a requirement in FL. However helpful it may be - it is not required as Tammy deceptively stated. As we felt lied to we quickly reviewed the contract that was signed and discovered, in short, that All tuition AND application fees would be refunded if Boca Beauty was notified by certified mail within 3 business days of the signing of the contract. We quickly fired off a cancellation and demand letter to Boca Beauty and had the certified mail postmarked in 2 business days to which they received it within the required 3 business days. After 2 weeks I contacted Boca Beauty to check the status of the refund and was after 2 days received a call from "Guy" who is apparently their financial officer. Keep in mind I am a retired Physician with over 25 years of professional practice. I hold a Bachelors Degree in General Science and a Doctorate degree and, along with my wife, owned a diversified business for 25 years. To say the least Guy was not used to speaking to someone who saw through his BS in a second. First he starts off with "Good News - I am going to issue you a refund today." I already smelled something fishy when he started off with "Good News"!?? I said thats fine - How Much? to which he said it would be for a prorated amount of about $450. I stated that we met all of the requirements for a FULL refund of $1050. He replied that we did not get the cancellation request in by the required 3 business days to which I said I have a certified recipt that says I did. He said he would call me back after some investigation. He did call back - 5 times! Each time he tried to BS his way with a lame excuse why he wasnt going to refund the full amount. (we didnt get a certified letter) then (we did get the certified letter but it was signed after business hours - really?!) then ( I've "escalated" this to the owner and I can refund most of the amount due) finally (there are no schools that refund the application fee). After all this I realized Guy had never read his own contract! He was unaware of the verbage it contained. 2 weeks later we received a call from Guy on the day that they were required, by their own contract, to pay the refund after which they would be in violation and he said he needed our debit card number to refund the money. You guessed it - NO refund. 4 days later we got a partial (90%) refund. I am contacting the FL Dept of Education and BBB regarding the slippery way this company does business. Not that I expect anything to come of it but if enough complaints are filed then at some point it will have an impact on their business. Any business that conducts themselves in this manner is struggling at best or are just plain greedy. Best bet is to find another school. Whatever you do, dont pay in full. Pay as you go or you too will be writing a letter to Ripoff Report. PS - Dont you love how they reply to these reports with unsubstantiated statements. I asked to be called by the owner to discuss this issue - no call. Still waiting for the remainder of my refund. Although I am anonymous here, they know who I am - just ask Guy.
This report was posted on Ripoff Report on 01/23/2013 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Boca-Beauty-Academy-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-Boca-Beauty-Academy-licensed-vocational-school-conferring-diplomas-in-the-fields-of-Electrolysis-Paramedical-Esthetician-Cosmetology-Skin-Care-Make-up-Skin-Care-Massage-Spa-Therapy-Nail-Technology-Full-Specialist-Make-up-Artistry-Permanent-Make-up-Microdermabrasion-and-Instructor-Training-Boca-Beauty-Academy-strongly-encourages-out-of-state-as-well-as-international-applicants-to-visit-our-ca/Boca-Raton-Florida-33434/Boca-Beauty-Academy-Boca-Raton-Florida-1001904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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