• Report: #711356

Complaint Review: Boca Beauty Academy TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Boca Beauty Academy licensed vocational school conferring diplomas in the fields of Electrolysis, Paramedical Esthetician, Cosmetology, Skin Care, Make-up & Skin Care, Massage & Spa Therapy, Nail Technology, Full Specialist, Make-up Artistry, Permanent Make-up, Microdermabrasion, and Instructor Training. Boca Beauty Academy strongly encourages out-of-state as well as international applicants to visit our campus.

  • Submitted: Tue, March 29, 2011
  • Updated: Fri, May 27, 2016

  • Reported By: M. Scopel — Weston Florida United States of America
Boca Beauty Academy TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Boca Beauty Academy licensed vocational school conferring diplomas in the fields of Electrolysis, Paramedical Esthetician, Cosmetology, Skin Care, Make-up & Skin Care, Massage & Spa Therapy, Nail Technology, Full Specialist, Make-up Artistry, Permanent Make-up, Microdermabrasion, and Instructor Training. Boca Beauty Academy strongly encourages out-of-state as well as international applicants to visit our ca
7820 Glades Road, Suite 175 Boca Raton, Florida United States of America

Boca Beauty Academy TRUSTED BUSINESS REVIEW: Boca Beauty Academy is recognized by Ripoff Report Verified as a safe company to conduct business with.
*UPDATE: Boca Beauty Academy pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Boca Beauty Academy recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Boca Beauty Academy for its full commitment to quality customer service.

Ripoff Report's discussions with Boca Beauty Academy have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Boca Beauty Academy listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Boca Beauty Academy's owner, Mr. Jack Bragin, has informed us that his personal philosophy is that his students career success are his personal mission. [continued below]....
..... As a postsecondary learning institution, Mr. Bragin feels it is critical to listen to his students and for his administration to respond timely. By always putting his students customers first, Mr. Bragin hopes to maintain Boca Beauty Academy as the leading school for Beauty, Barber, Wellness, and Fitness in South Florida.

One of the things Ripoff Report learned in the course of its extensive review is that typical student feedback reads, "Boca Beauty Academy truly care about their students and do not operate like a typical bureaucratic school. Our evaluation disclosed a consistently high performance in job placement, and student graduation rates. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver their classes in a fun but highly structured, well organized classroom setting.


Boca Beauty Academy is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Jack Bragin during an onsite inspection held by a third party verification company with no biases towards Boca Beauty Academy.

Boca Beauty Academy is a nationally accredited beauty and wellness school that has been in business for nearly three decades. Jack Bragin went on to state the following about their program, "we satisfy the vocational needs of the community in the spa, beauty, and wellness industry. We have been graduating people who occupy areas in the fields of laser hair removal, massage therapy, barbering, make up artistry, nail technology, also personal training, master fitness coach, and personal fitness coach. So it is really an amalgamation of the spa beauty and wellness sector." The graduates of Boca Beauty Academy become professionally licensed and qualify to sit for their state board examinations.

Leads for Boca Beauty Academy are primarily obtained through word of mouth, search engine management, and a lot of social media. Potential students interested in their services will initially meet with an authorized admissions representative. These admissions representatives have to take annual continuing education courses in order to work with Boca Beauty Academy. Once they have gone over the types of services they offer, "it is determined that they have a funding gap in order to be able to fund their education. They will be placed with a financial aid representative who will review their needs, determine if there are any scholarship opportunities available, and then we try to bridge that gap and see if are qualifies from a motivational standpoint and an academic standpoint to be successful at our institution."



CUSTOMER CARE & COMPLAINT RESOLUTION – BOCA BEAUTY ACADEMY

During the onsite inspection Mr. Bragin was asked to describe a situation where a student was not satisfied with the level of service or products they received. Mr. Bragin stated, "we do a lot of services on people from fixed income back grounds or low income back grounds where they come to our student clinic. Students have to perform a certain number of services on the public in order to meet their graduation criteria. They are students and some of them are learning. The reason they aren’t licensed professionals is they are learning along the way. Ultimately you are going to run into some individuals who expect a licensed performance, and are not as tolerant to people who are learning along the way."

While situations like this rarely occur Boca Beauty Academy is always willing to work with the patrons of their beauty school. Mr. Bragin went on to explain, "so typically what we try to do is a make good scenario if they identify that an issue has resulted and they come back that day or the next day we will color correct their hair, things like that and try to rectify the situation."

When asked to comment on the complaints posted on Ripoff Report's website Mr. Bragin stated the following, "if the opportunity was presented before someone took to the Internet we are going to jump through hoops to make sure that within reason they are accommodated. The unfortunate thing is that the vast major of cases people are just filled with emotion, and then they take to the Internet before it is escalated up to the right point. We do have a few layers of management where hopefully they would see the responsiveness, and if it got to me they would surely see responsiveness to at least try to accommodate them to the greatest point possible."

In order to assure future patrons Boca Beauty Academy is accreditation by the following: National Association of Sports Medicine, Florida State Massage Therapy Board, Florida Electrology Association.

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Bragin stated, "we put a more friendly enrollment agreement together which is the contract between the student and the institution that makes it more apparent. No printing on the back of the document. Bolding different areas that could perhaps could perhaps be something they could be confused about. So making a more consumer friendly contract between the two parties. And then also continuing to upgrade the level of quality of instructors. We are always interviewing and looking for a better bread of person to teach here."

Boca Beauty Academy is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think it is conducted in the proper fashion we can cure a lot of the ills that are out there. I think what it with hopefully, and ultimately do is mitigate the emotion and put the energy into some more constructive avenues to develop a common ground you can mediate as opposed to just people venting out of anger. This will at least channel the grievance to the appropriate level of senior management. And then we have an opportunity to meet them in the middle and that is all you can hope for in a conflict."



BOCA BEAUTY ACADEMY- STATEMENTS FROM THE CHAIRMAN AND CEO – JACK BRAGIN

" We are the preeminent Nationally Accredited post-secondary institution in South Florida for Beauty/Barber, Spa, Wellness, and Fitness related Diploma programs. Boca Beauty Academy is one of only 20 recognized master Vidal Sassoon Partner schools in the United States. In addition, they are the official MAC makeup school, OPI school of Nails, and Pevonia school of Esthetics, and are accredited by the National Association of Sports Medicine.

Each campus is located on a picturesque setting directly off the highway in a safe, secure campus environment. Boca Beauty Academy's It is abundantly clear that the Faculty and Administration of this school are deeply concerned with ensuring high student satisfaction. An open door policy was observed leading all the way up to senior management and ownership. Boca Beauty Academy takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "It was observed and reported that Management has recently undertaken a sophisticated student survey system which provides ongoing feedback on student satisfaction. This process begins from the moment the student meets with Admissions and Financial Aid , during the course of their studies, and upon graduation. The school provides a wide variety of student assistance such as Financial Aid Available to those who Qualify, VA Educational Benefits, I-20 Non-immigrant Student Visas, access via Florida Prepaid and Bright Futures, amongst many other Scholarship Programs. An extensive upgrade to senior management has also occurred which has elevated the level of professionalism and responsiveness of the organization."

Ripoff Report was pleased to learn that Boca Beauty Academy's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM BOCA BEAUTY ACADEMY

Boca Beauty Academy recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Boca Beauty Academy has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Jack Bragin, Ripoff Report is convinced that Boca Beauty Academy is committed to quality delivery of services resulting in total client satisfaction.









How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Boca Beauty Academy meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services.

We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Boca Beauty Academy LLC Paid infull for Electrolysis/Laser Course Boca Raton, Florida

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


STATEMENT FROM BOCA BEAUTY ACADEMY:


School has never been under any state investigation whatsoever by the Cosmetology Board. This statement was 100% false and defamatory to our reputation. Unfortunately the author chose to remain anonymous and made no attempt to address their grievance with ownership or executive management despite my invitation on ROR for the author to contact me.


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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I enrolled in Boca Raton Beauty School in August 2009 for the 2 courses....Electrolysis and Laser Hair Removal.  Spoke with Kysten Zeisig and she indicated that I would be completed with the 2 courses by the 2nd week of December 2010.  November 11 rolled around and I spoke with Chris Barry (Director of Admissions) as to when the Laser course would start....let me check and he pulled something up in his computer...oh, I don't have an assigned date??? Let me speak with your instructor and get back to you???  1 week later I spoke with my instructor and she indicated that I needed to speak to Chris....for  the next couple of weeks I would run into Chris and would ask the same question and his response "I will back to you!!!" NOTHING!!! I attempted to speak with Jessy Knight another admissions employee....he was going to get back to me too!! I finished by Electrolysis course and one more attempt spoke with Christine Gates...I will get back to you???  NOTHING!!!!
After further looking into the situation.....THEY WAIT UNTIL THEY HAVE ENOUGH STUDENTS AND THEN BOOK THE CLASS....THEY HAD A PENDING LAW SUIT REGARDING THE LAST LASER CLASS-INVOLVING AN INSTUCTOR PREFORMING A PROCEEDURE STRICKLY FOR AN MD....Do I really want to use the same school to get my training for laser?????  

My time was running out since I paid for an exam on Janurary 24 and needed the laser course training to write the exam....I found another school.

Off I went to lawyer....She took my statement and prepared a letter to Boca Beauty to be refunded for the laser course ONLY.  Amount of the refund equalled what I paid for the new school.

Jack Bragin owner of Boca Raton Beauty responded to my lawyer with the following  statement:
-We wait just before exam time to hold the class and I was being impaitent. Impaitent I was asking since November!!! Exam time was January 24....Next exam is April 4...NO LASER CLASS HAS BEEN TAUGHT WITHIN THESE 2 DATES!!! Now I keep in contact with other students and instructors....THEY CONFIRMED THAT NO CLASS HAS BEEN TAUGHT AS OF TODAY!!! My lawyer asked Mr. Bragin when the class will ever be taught....His response: we had a class in early February....NOT TRUE this is not even close to exam time dates AND comfirmed untrue by a student awaiting the same class!!!...My lawyer asked if I was notified as to the class in February....NO RESPONSE from Mr. Bragin!!!

DON'T EVEN GET ME STARTED ON THE COURSE READING MATERIALS PROVIDED!!! We where given a text book by the instructor....just put it under your bed...you DO NOT need to read it!!! As a result I needed to buy other reading materials for the class and later found out that information taught in class was incorrect!!!

This website is my next step in search of my refund. I will be writing to the Board of Education also and filing a claim in small claims court. 

If you are insearch of a school for Electrolysis/Laser use:
Medical and Aesthetic Institute in Miami.


Click Here to read other Ripoff Reports on Boca Beauty Academy TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Boca Beauty Academy licensed vocational school conferring diplomas in the fields of Electrolysis, Paramedical Esthetician, Cosmetology, Skin Care, Make-up & Skin Care, Massage & Spa Therapy, Nail Technology, Full Specialist, Make-up Artistry, Permanent Make-up, Microdermabrasion, and Instructor Training. Boca Beauty Academy strongly encourages out-of-state as well as international applicants to visit our ca

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#1 REBUTTAL Individual responds

NOT RESOLVED!

AUTHOR: VIOLATED! - (United States of America)

I am still not happy with this school! They never compinsated me! They acted as they were me to claim this has been cleared up, but they have not!!!! SCAMMERS!!! UGH!!!
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#2 REBUTTAL Owner of company

Student Loves Us Again

AUTHOR: Integrity is our #1 Priority - (USA)

After meeting with the student/representatives- I was able to personally clarify any miscommunications.

We were able to rectify all outstanding issues and I am very happy to report our student was fully satisfied with the outcome.

As you can see - it now indicates that the Author has indicated the concerns have been resolved to her satisfaction. This is always our goal at Boca Beauty Acadmy- where the success and happiness of my studetns and graduates is my very top priority!!
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#3 Author of original report

Resolved

AUTHOR: M. Scopel - (USA)

This complaint has been appropiately resolved by myself and Boca Beauty Academy on May 12, 2011.
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