I read a previous complaint about the company calling it self "Body of Change", which is located in LA Fitness Gyms.
I can certainly relate to what she is saying, because I recently acquired a trainer from Body of Change, and like the previous complaintant said, for the first month everything was fine. After that, the trainer was late, or not showing up. He was also a rotten trainer. I complained to the manager of "Body of Change", located at that facility, and he assured me that he would take care of it, but the problems still exists.
Whenever my trainer is late, she tries to cut down on my workout time to accommodate whoever is scheduled after me. He did not weigh or measure me until I was six weeks into the program ( I had to ask why it had not been done). He will not give me a work out checklist, so that I will know what to do when I work-out alone.
When I was ready to sign the contract, I began to read it, and the Body of Fitness Manager asked me if I had read the LA Fitness contract. My response was yes, and he said the if I had read that contract, reading this one would be a waste of time, because the terms were the same. After I realized that the training relationship was going down hill, I sat down and took a good look at the contract. The contract locks you in for a year.
With LA Fitness you can give a 30 day notice, and cancel your membership at any time. This manager specifically told me that if I wanted to cancel at anytime, I would need to give the 30 notice, just like LA Fitnesss. This was a blantant lie.
How could a company be so deceitful? Yes it was my responsibility to read the contract, but I thought that they were apart of LA Fitness, so the contracts would indeed be the same. There was not sign stating the this was a seperate company.
To all others thinking of doing business with Body of Change, Beware.