I requested a FREE trial sample of Nexiderm-SP from Boehm -Ritter on December 2, 2004. They immediately charged my visa $9.95 for shipping and handling(for a 1 oz. jar). I printed out the Terms & Conditions - It said you couldn't CANCEL the Optimize Program until you recieved the product.
I was not interested in any automatic ship program so I knew I wanted to cancel as soon as it arrived. When the product arrived on Dec.7,2004 - I didn't open it.- The packing slip said my tial period would Expire on December 12 (a Sunday) 4 days after receipt of goods. Who on earth could know if a product would be good in 4 days of use!!! I tried calling the number they gave me from my daytime job and a recording said a customer service rep would be with me shortly.
I held on for about 15 minutes and that recording repeated several times - then it said "Due to high volume call back during Off Peak 3 to 5PM" and then the recording said "Good Bye" and disconected me!! I tried several times that day and evening and the following day. Then on Friday Dec.10 I called from my home and a machine finally came on and requested my number so a representative could get back to me.
I gave my name, number and the order number and requested that my membership be cancelled immediately and someone should return my call. Of course no one did. When I received my credit card bill on Dec. 24 it showed a charge of $89.95 to may account on December 12 (a Sunday) from Boehm-Ritter. I immediately started calling them. After holding for 19 minutes I finally got a real person I told him I had cancelled and wanted my account credited.
The man told me I couldn't because I didn't get a cancellation number. I said the package was unopened and I wanted to return it. He said he wouldn't suggest I bother because they wouldn't credit me. Who ever heard of a company so unprofessional- I can't believe they would steal that much money from a customer. What a Rip Off.
Gtreat Barrington, Massachusetts
U.S.A. EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates. ...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency ...by consumers, for consumers CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.