- Report: #138960
Report - Rebuttal - Arbitrate
Complaint Review: Boehm-Ritter Nexiderm
Boehm-Ritter Nexiderm1001 2nd Street, Napa, California U.S.A.
Boehm-Ritter Nexiderm Ripoff charged my Credit Card $370 for 2 ounces of its product They are a scam operation Napa California
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Yesterday, I received a package from the company with another jar of the cream. The product by the way is a one ounce jar of Nexiderm-SP. I looked at the packing slip and saw that it was Order Number: M******* and I was now enrolled in a monthly auto-ship program for $95.90 a month. My husband checked the activity on my account last night and there were two charges on 4/8/05, each for $89.95 charged by BRI*NexidermSP.
This morning I had him print my account activity and found that there were two more charges on 4/14/05 each for $95.50, again for BRI*NexidermSP! Now I'm not sure if there were more charges in March for this company since my husband just printed activity from the beginning of April.
I phoned the Boehm-Ritter, Inc this morning at 888-758-7444 and spoke with Evelyn in their customer service area. She said that since I did not cancel my enrolment after receiving the initial shipment I was automatically enrolled in this auto-ship of product. I told her it was free product and she said it was a trial. I explained to her that I was not aware of that and that I had been charged 4 times on my credit card. She told me I could return the shipment I received yesterday and they would review giving me credit and when I asked her about the other 3 charges she said I would need to return those too, but I have not received those shipments! She gave me no specific instructions on how to return. I told her that the charges to my credit card were unauthorized and she said the fact that I had enrolled entitled them to do it. I told her that I was being scammed and she more or less told me I had authorized that too!
I spoke to my bank and they are treating it as fraud and reversing the charges. They also closed the account so they could not make additional charges. Learned a valuable lession from this.
This report was posted on Ripoff Report on 04/15/2005 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Boehm-Ritter-Nexiderm/Napa-California-94559/Boehm-Ritter-Nexiderm-Ripoff-charged-my-Credit-Card-370-for-2-ounces-of-its-product-They-138960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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