- Report: #134412
Report - Rebuttal - Arbitrate
Complaint Review: Boehm-Ritter (nexiderm)
Boehm-Ritter (nexiderm)1001 2nd St Napa, Ca 94559, California U.S.A.
Boehm-Ritter (nexiderm) ripoff! won't refund money for trial product Napa, California
I got the first jar, and tried to cancel. i could never get through to customer support,and was even on hold for over an hour! i tried to email them,but they never replied. Then they charged me $89.95 for a tiny one ounce jar! Then they chargedd me $99.90 for a second jar! finally i was able to get through to a real live person, who told me that i had to pay to ship it back to them (the second jar) and then they would credit my account. They never told me that i had to return the first jar. They gave me credit for the 2nd jar, but not the first.
I reported them to my credit card company and they are disputing the chargeback. They have absolutly no customer service and i wish i had known about this web site before i bought from them.
This report was posted on Ripoff Report on 03/09/2005 08:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Boehm-Ritter-nexiderm/Napa-Ca-94559-California-94559/Boehm-Ritter-nexiderm-ripoff-wont-refund-money-for-trial-product-Napa-California-134412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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