Like the many other complaints here I was scammed into a free 14 day trial of Nexiderm SP but once I put my bank account number on their order form for the shipping cost of $5.95, I was in trouble. They stated that in order to get a refund, (satisfaction guaranteed) the unused product must be returned within the 14 day trial period or a charge of $49.95 would be deducted from my account. Luckily my lose each month wasn't as steep as some of the people that got conned by Boehm Ritter, Inc.
Before I ever received the product, my account was debited the shipping cost and the $49.95 with 13 days in between the two charges. I was put on a monthly optimum program in which they would send a jar of Nexiderm sp every month at the regular price of $89.95 and charge my bank account. They stated that to cancel first I had to get hold of them by phone in order to get a return confirmation number and they would not acknowledge any return to sender, nor cancellations without first receiving and trying the product. My product didn't even arrive before the trial was over so I should have realised it was a scam from the start.
Well, I kept using it thinking I would go ahead and give it time to work but then started breaking out in bumps all over my face. It was horrible. I immediately called the company only to be put on hold for ever, then after so long a voice came on saying to call back at non peak hours between 3 and 5 pm M-f, then hung up on me. I called back a number of times and never received an answer nor did I get answers from the many emails I sent. The bank said I would have to close my debit card in order to stop the deductions and that was not good for me at the time so I kept receiving this awful stuff for another 3 months. I was still calling and doing everything I knew possible to get noticed by the company just to get them to cancel the program.
As of today after reading all the complaints against them, I filed a complaint with the Better Business Bureau and got a hold of another phone number connected to their company, along with a few other names they go by which I will add to the end of this complaint.
As for the bank and my debit card, I had to go ahead and cancel my card today and the manager of the bank is sending me forms to sign to reverse charges for the last 3 deductions from my account which were not $89,95 like they stated it would be but $54.90 which was the actual cost of the "free trial" I was suppose to get. We will have to wait and see what I do get returned to my bank account, hopefully very soon.
The info I got from the BBB 'Better Business Bureau' is as follows:
Original start date: July 2003
Type of Entity: Corporation
Principal: Alden Thompson
Customer Service Contact: Alden Thompson
Number of employees: 14
Phone number: (707) 259-1500
Type of business Class: Internet Marketing Services
Website Addresses: www.dermylane.com
Also doing business as: Nexiderm
Additional addresses: 1001 2nd Street #335, Napa, CA 94559
871 Latour Court, Napa, CA 94558
Additional email addys: email@example.com
This company has references to the BBB in its advertising implying that is is somehow affilieated with or endorsed by the Better Business Bureau. It is not!
They have had 42 complaints since the file was opened on January 17, 2004
Of those complaints: 3 were closed as Resolved
21 were closed as Assumed Resolved
1 closed as Resolution Delayed
4 were closed as Unresolved
13 were closed as No Response
I sincerely hope that this information helps at least some of you in your quest for a resolution.
Good luck to all and thanks to this site I was able to understand that I was not the only one who got scammed by Boehm Ritter, Inc.