• Report: #121415

Complaint Review: Boehm-Ritter

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  • Submitted: Mon, December 06, 2004
  • Updated: Mon, December 06, 2004

  • Reported By:Rio Rancho New Mexico
Boehm-Ritter
3212 Jefferson St. #424 Napa, California U.S.A.

NEXIDERM Of Boehm-Ritter Inc. NEXIDERM - ripoff fraudulent billing practices and no response thru email or phone Napa California *EDitor's Suggestions on how to get your money back into your bank account!

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I ordered a free trial sample on-line. I got the free sample (paid $9.95 for shipping) and promptly cancelled the "trial period" the day I received the product (Nov 2nd) and five days before the trial offer was over (Nov 7th). I did this via email, as when I called the phone message said I called during peak hours and to call back later.

A few days later when I downloaded checking account information from my bank I noticed that my debit card had been charged by Boehm-Ritter on Nov 11th for $49.95 for the initial shipment. I emailed and said I had already cancelled and that I would refuse the product and would expect a credit to my account when they received the refused shipment.

Well, I never got the product and my account was never credited. I've called several times, always the same message - busy time, call back later. I've emailed three times and have not gotten one response. The last email was on Nov 30th. It's the only email I saved and here is a copy:
+++
Would someone please respond to this message? This is my third attempt and I've tried several times to phone, also. I received my initial trial ordered and then cancelled before the cancel date. I was then billed for another order, that never came, incidentally. I need to be credited $49.95 and be assured that my "membership" has been cancelled. Thank you. If I don't hear back from anyone within 24 hours I'm going to start researching how to report this company for bad business. Thank you for your time.
+++
Polite and to the point and I did not get a response. I have reported them to the Better Business Bureau:
510 16th Street, Ste. 550
Oakland,CA 94612 -1584
Email: complaints@oakland.bbb.org
URL: www.oakland.bbb.org
Phone: (510) 238-1000
Fax: (510)238-1018.

Heather
Rio Rancho, New Mexico
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
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We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 12/06/2004 04:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Boehm-Ritter/Napa-California-94558/NEXIDERM-Of-Boehm-Ritter-Inc-NEXIDERM-ripoff-fraudulent-billing-practices-and-no-respon-121415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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