- Report: #961353
Complaint Review: Boingo Wireless
| Boingo Wireless
Internet United States of America |
|
Boingo Wireless Unauthorized Charges to Credit Card for Monthly Service, Internet
*Author of original report: Boingo Refunded Money
*UPDATE Employee: Your Boingo Wireless Report
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I take responsibility for not checking my statements closely. However, I also hold Boingo responsible for the scam itself. They've set their system up to maximize those mistakes; user accounts are automatically set to "do not notify me of charges to my credit card" and service is upgraded to the monthly plan regardless of the option selected when one signs up.
For those being charged multiple times as they travel, I suggest uninstalling the Boingo client from your devices. I also suggest contacting your credit card company, as Boingo is clearly taking advantage of people's good will and trust when they process these monthly charges.
If you absolutely MUST use Boingo, get a disposable credit card (the kind that comes in $10, $25, and $50 increments) and pay that way.
This report was posted on Ripoff Report on 10/28/2012 10:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Boingo-Wireless/internet/Boingo-Wireless-Unauthorized-Charges-to-Credit-Card-for-Monthly-Service-Internet-961353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Boingo Refunded Money
AUTHOR: Feralhuman - (United States of America)
SUBMITTED: Tuesday, December 25, 2012
#2 UPDATE Employee
Your Boingo Wireless Report
AUTHOR: Boingo - (USA)
SUBMITTED: Friday, November 02, 2012
We'd like to investigate what happened, provide a full explanation of what transpired, and try to make things right between us. Email lsanyal@boingo.com, and we'll take care of you straight-away.
Warm Regards,
Lauren Sanyal
Boingo Wireless

