- Report: #961353
Report - Rebuttal - Arbitrate
Complaint Review: Boingo Wireless
Boingo WirelessInternet United States of America
Boingo Wireless Unauthorized Charges to Credit Card for Monthly Service, Internet
*Author of original report: Boingo Refunded Money
*UPDATE Employee: Your Boingo Wireless Report
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I take responsibility for not checking my statements closely. However, I also hold Boingo responsible for the scam itself. They've set their system up to maximize those mistakes; user accounts are automatically set to "do not notify me of charges to my credit card" and service is upgraded to the monthly plan regardless of the option selected when one signs up.
For those being charged multiple times as they travel, I suggest uninstalling the Boingo client from your devices. I also suggest contacting your credit card company, as Boingo is clearly taking advantage of people's good will and trust when they process these monthly charges.
If you absolutely MUST use Boingo, get a disposable credit card (the kind that comes in $10, $25, and $50 increments) and pay that way.
This report was posted on Ripoff Report on 10/28/2012 10:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Boingo-Wireless/internet/Boingo-Wireless-Unauthorized-Charges-to-Credit-Card-for-Monthly-Service-Internet-961353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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