• Report: #504999

Complaint Review: Boingo Wireless

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  • Submitted: Tue, October 06, 2009
  • Updated: Thu, October 08, 2009

  • Reported By: Jeff — Port Angeles Washington USA
Boingo Wireless
Internet United States of America

Boingo Wireless We're Here 24/7 Boingo bills twice; I used it once Internet

*UPDATE Employee: Boingo Reply - We'd like to help!

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I was billed for a second device, $7.99 a day, an extra day Sept. 25. I never logged on after the day I bought the service Sept. 24. I complained about 2nd billing. No receipt for it sent.

This report was posted on Ripoff Report on 10/06/2009 07:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Boingo-Wireless/internet/Boingo-Wireless-Were-Here-247-Boingo-bills-twice-I-used-it-once-Internet-504999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Boingo Reply - We'd like to help!

AUTHOR: Boingo - (USA)

Dear Jeff,

Im sorry to hear you had a confusing experience with us. We want you to be a happy Boingo customer, and as such, wed like to attempt to make things right. Would you please email me at lsanyal at boingo dot com with your username and account number? Id appreciate the opportunity to look into your account to determine what happened. Thank you for your patience.

Best,
Lauren Sanyal

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