- Report: #958912
Report - Rebuttal - Arbitrate
Complaint Review: Bon Bella Photo
Bon Bella Photo1134 Harrison Ave Panama City, Florida United States of America
Bon Bella Photo Digital Depot Online - Do Not Deal With This Company Panama City, Florida
*REBUTTAL Owner of company: Digital Depot online knows no bounds!
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Pasadena, CA 91050
(You will need this to file a complaint with the BBB)
This company is riddled with liars, rude CSRs & people willing to modify orders committing credit card fraud. I placed an order on 10/16/2012, called as per the instructions in the e-mail confirmation and in that phone call was advised the lens I ordered was out of stock & another better one was available. I decided to go ahead with that order against my better judgement but the card I had on me was expired. The salesman was supposed to call back in an hour to get the new number but did not. Overnight I had time to research the lens I was told about & decided it was cheap both in value & in quality so I got back online 10/17/2012 & reordered (new order #) the original lens with a different credit card. When I received the confirmation e-mail, the other lens was on the confirmation at $400+ more than the lens I ordered. I called my card company to make sure the charge wouldn't be processed & together we called Digital Depot. After a lengthy, rude discussion we were told they would make the order right by sending what I originally ordered with free shipping, a 3 piece lens kit and 5 year warranty. Today following up with them, I was advised they can refuse service to anyone - they are not going to make good on their word - & they hung up on me. For the record, the lens that was supposedly out of stock was included in a blast sales e-mail on Sat. 10/21/2012 as an in stock item on sale for 10% off.
This report was posted on Ripoff Report on 10/23/2012 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bon-Bella-Photo/Panama-City-Florida-32401/Bon-Bella-Photo-Digital-Depot-Online-Do-Not-Deal-With-This-Company-Panama-City-Florida-958912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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