- Report: #817056
Report - Rebuttal - Arbitrate
Complaint Review: Bonaventure Senior LIving, Jeremiah Gray
Bonaventure Senior LIving, Jeremiah Gray4525 SW 99th Ave. Beaverton, Oregon United States of America
Bonaventure Senior LIving, Jeremiah Gray Beaverton Hills property Increased service fees without increasing services, and failing to provide services as required and paid for. Beaverton, Oregon
*Consumer Comment: What Bonaventure residents really think
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At the same time, not only care-givers, but exec directors are revolving door employees - care worker staff has been reduced, food service routinely runs out of basic food items, such as: bread, ice cream, sugar, and milk. Complaints and demands to improve the situation are met at best by apologetic apathy or arrogance.
Specific examples of failure to provide services required and paid for: having to wait for over 20 minutes for bathroom assistance; having to wait to over an hour for morning assistance upon rising; having to wait over an hour to be put to bed in the evening. How often has this happened? Often enough to have a meeting with the state ombudsman and a smug corporate exec.
The result, since the state is a paper tiger in this environment, is that residents are victims of extortion and theft of service, and being a vulnerable population, they either submit to these circumstances, or move. That pressure in itself, in my opinion, amounts to elder abuse.
If you are considering assisted living for anyone you care about - run, do not walk, in the opposite direction of this facility.
This report was posted on Ripoff Report on 01/02/2012 09:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bonaventure-Senior-LIving-Jeremiah-Gray/Beaverton-Oregon-97005/Bonaventure-Senior-LIving-Jeremiah-Gray-Beaverton-Hills-property-Increased-service-fees-w-817056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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