• Report: #881007

Complaint Review: Bond no. 9 New York

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  • Submitted: Thu, May 10, 2012
  • Updated: Sun, October 07, 2012

  • Reported By: temp — Hoboken New Jersey United States of America
Bond no. 9 New York
9 Bond Street New York, New York United States of America

Bond no. 9 New York Sent me a Defective Coupon Code & Refused to Respond to Multiple Inquiries! New York, New York

*Author of original report: RESOLVED

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Bond no. 9 emailed me a coupon code (CLUB9) for a 15% discount on the next purchase.
The coupon (CLUB9) did not have any limitations such as minimum purchase amount.
The coupon (CLUB9) could only be used on the Bond no. 9 website www.bondno9.com.
I purchased a bottle of fragrance at www.bondno9.com and entered the CLUB9 coupon at the checkout screen. The screen then showed a 15% discount. I then submitted the order, but the total did not reflect a 15% discount. I sent an email through the bond no. 9 website along with my order number. I waited two days, but still no response. Then I sent another email to the Bond No. 9 Customer Service Team and still no response. I then called the phone number of their Bond No. 9 Customer Service Team and no one answered their phone. I left a brief message detailing my inquiry along with my phone number, but no one called me back. 

I find Bond no. 9 dishonest in sending me a coupon for a 15% discount and then refusing to honor it.
I also question the integrity of their company since they refused to address a consumer's issue after multiple inquiries. 

This report was posted on Ripoff Report on 05/10/2012 04:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bond-no-9-New-York/New-York-New-York-10012/Bond-no-9-New-York-Sent-me-a-Defective-Coupon-Code-Refused-to-Respond-to-Multiple-Inqu-881007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

RESOLVED

AUTHOR: temp - (United States of America)

A Bond No. 9 representative contacted me by phone to issue me a refund.

This happened just 1-2 days after I filed the report with RipOffReport.com.

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