- Report: #956482
Report - Rebuttal - Arbitrate
Complaint Review: Bongo International
Bongo International315 Seaview Avenue Bridgeport, Connecticut United States of America
Bongo International Bongo US Falsified weights and measures increase charges Bridgeport, Connecticut
*Author of original report: Service improving at Bongo
I hoped that my next shipment would have better service. It has not.
Of 4 packages awaiting consolidation at Bongo US, 2 had been over-weighed resulting in 8 lb of excess weight. This will add $30-$40 of shipping charges, to ship nothing.
For example, an envelope of 7 metal springs was delivered by UPS, who weighed it as 0.10 lb. On arrival at Bongo, the envelope was opened and one spring measured at 0.50 lb. The system will happily forward the envelope but first charge for 3.5 lb of weight. Despite the weight measurement being out by a factor of 35x, I was required to pay for a reweigh. They reckon that the original weight measurement is correct, so they keep my $2.
A package of motor oil weighed less than 20.0 lb on delivery, according to UPS. Bongo separated the package into halves, each weighing 12.1 lb. Somehow the package gained 20% (4.2 lb) on arrival. They couldn't explain the discrepancy, and again the reweigh request was a waste of $2. Perhaps they attach an ID tag made of lead before weighing.
At present my packages are being held for ransom until I cough up the extra charges. I have sent a complaint by e-mail because the support staff have been unhelpful.
This report was posted on Ripoff Report on 10/17/2012 09:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bongo-International/Bridgeport-Connecticut-06607/Bongo-International-Bongo-US-Falsified-weights-and-measures-increase-charges-Bridgeport-C-956482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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