• Report: #956482

Complaint Review: Bongo International

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  • Submitted: Wed, October 17, 2012
  • Updated: Fri, October 19, 2012

  • Reported By: DrX — Brisbane Internet Australia
Bongo International
315 Seaview Avenue Bridgeport, Connecticut United States of America

Bongo International Bongo US Falsified weights and measures increase charges Bridgeport, Connecticut

*Author of original report: Service improving at Bongo

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My first shipment from Bongo's European warehouse was packed into a box twice the size needed. I ended up paying $50 more to have air from Belgium sent by airmail. So much for "dimensional" weight.

I hoped that my next shipment would have better service. It has not.

Of 4 packages awaiting consolidation at Bongo US, 2 had been over-weighed resulting in 8 lb of excess weight. This will add $30-$40 of shipping charges, to ship nothing.

For example, an envelope of 7 metal springs was delivered by UPS, who weighed it as 0.10 lb. On arrival at Bongo, the envelope was opened and one spring measured at 0.50 lb. The system will happily forward the envelope but first charge for 3.5 lb of weight. Despite the weight measurement being out by a factor of 35x, I was required to pay for a reweigh. They reckon that the original weight measurement is correct, so they keep my $2. [continued below]....
.....

A package of motor oil weighed less than 20.0 lb on delivery, according to UPS. Bongo separated the package into halves, each weighing 12.1 lb. Somehow the package gained 20% (4.2 lb) on arrival. They couldn't explain the discrepancy, and again the reweigh request was a waste of $2. Perhaps they attach an ID tag made of lead before weighing.

At present my packages are being held for ransom until I cough up the extra charges. I have sent a complaint by e-mail because the support staff have been unhelpful.

This report was posted on Ripoff Report on 10/17/2012 09:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bongo-International/Bridgeport-Connecticut-06607/Bongo-International-Bongo-US-Falsified-weights-and-measures-increase-charges-Bridgeport-C-956482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Service improving at Bongo

AUTHOR: DrX - (Australia)

Thanks to Jason, CS Manager at Bongo who read my Ripoff Report, I've finally had the oil weight corrected. At Bongo's request, I sent an e-mail with the original invoice last week but that didn't fix it.

There is a flaw in the way their system quantifies items and calculates weights. In this case, a package of motor oil arrived in a box containing 6 quarts, plus 3 bottles containing 1 quart each, and a filter. The receiving staff weighed the 6 qt box correctly at 12.1 lb, then recorded a quantity of 2. The system then says the package weighs 24.2 lb which will be rounded up to 25 lb for forward shipping, even though the incoming shipment weighed under 20 lb (as listed on Bongo's own system).

They couldn't figure out that the error was not reading the scales, but counting.

I hope they can sort this out and prevent this happening to future customers.
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