• Report: #1060046

Complaint Review: Bongo International

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  • Submitted: Tue, June 18, 2013
  • Updated: Tue, June 18, 2013

  • Reported By: Yulia4725 — Toronto Ontario
Bongo International
315 Seaview Ave. Bridgeport, Connecticut USA

Bongo International Bongo delivered damaged mirror and refused to refund damage in full; lost lots of money Bridgeport Connecticut

*Author of original report: Bongo returned remaining amount of $43.92.

*Author of original report: Bongo returned remaining amount of $43.92.

*Author of original report: Bongo reached out to refund remaining amount

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I purchased a mirror for $360 from Homeclick which is affiliated with Bongo International for delivery outside of the US. Bongo International delivered completely damaged mirror. When refund requested, Bongo after 2 months sent a check for #315 only - handling/taxes/duties charges not refunded "as per Bongo's policy". Bongo's customer support is very poor and rude; they won't let you escalate the issue; they don't care abour customer experience or customer loyalty whatsoever.

I am very frustrated with this experience and would never recommend anyone go through what I had to with Bongo. They are scam; avoid dealing with them at all costs.


This report was posted on Ripoff Report on 06/18/2013 11:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bongo-International/Bridgeport-Connecticut-06607/Bongo-International-Bongo-delivered-damaged-mirror-and-refused-to-refund-damage-in-full-1060046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Bongo returned remaining amount of $43.92.

AUTHOR: Yulia4725 - ()

Today a check been delivered with $43.92 of remaining amount of taxes/duties/handling from Bongo. So full amount been reimbursed; nothing pending from Bongo.

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#2 Author of original report

Bongo returned remaining amount of $43.92.

AUTHOR: Yulia4725 - ()

Today a check been delivered by FedEx with remaining amount of $43.92 from Bongo. So full amount been returned, nothing pending from Bongo.

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#3 Author of original report

Bongo reached out to refund remaining amount

AUTHOR: Yulia4725 - ()

This is to update the status of my Ripoff Report on Bongo International. Their Customer Support reached out to me with the offer to refund outstanding $43.92 which is good. They requested to take down all the Internet posts I've been recently publishing with my negative experience due to this situation. 

Once Bongo's check for $43.92 arrives - I'll be updating this report again with the confirmation on that.

Thanks,

Olga

 

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