- Report: #714013
Report - Rebuttal - Arbitrate
Complaint Review: Bongo International
Bongo InternationalBongo International 315 Seaview Ave Bridgeport, Connecticut United States of America
Bongo International overcharged me, beware!! Bridgeport, Connecticut
*Consumer Comment: Don't trust Bongo!
*UPDATE Employee: Dear Valued Customer
*Author of original report: Bongo International - Don't trust the calculator!!
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Then, the package arrived at Bongo International on March 22, 2011, they measured the dimension and weight it. And came up with the dimension being 13 x 10 x 5 inch. The dimension weight being 3.6lb, and actual weight being 1.6lb. So, they charged me 4lb (because they charged for whichever is higher, and they round up the number). And it was $75.01.
After seeing those figures from their notification, I wondered something was wrong, they charged so much! So, I put 13 x 10 x 5 inch again on March 25, 2011, to the calculator, and it still showed $53.74!! I was overcharged for like 20 dollars for no reason. Then I asked this company for explanation. They did reply me, but they mentioned it is because I am not using "subscription service" which is cheaper, and they said that I couldn't tell the different between dimension weight and actual weight. But of course, I did entered the correct kind of service and understood the differences between dimension weight and actual weight, and charged whichever was higher. They kept replying this kind of answers, and in fact, they ignored the my core question. "Why they did not charged me as shown by the calculator?"
And finally, on Mar 26, 2011, they somehow changed the caluator such that even if I entered 13 x 10 x 5 inch, it came up with $75.01, but not $53.74 anymore! And so far, they still could not answer why I had 2 different calculation results on two different occasions (March 25 and March 26). And they denied they changed the calculation formula. And of course, I had received no money back for the overcharge.
So, be careful about this company. I think overcharging is their day to day practice.
This report was posted on Ripoff Report on 04/05/2011 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bongo-International/Bridgeport-Connecticut-06607/Bongo-International-overcharged-me-beware-Bridgeport-Connecticut-714013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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