- Report: #809353
Report - Rebuttal - Arbitrate
Complaint Review: Bongo US
Bongo US315 Seaview Ave. Bridgeport, Connecticut United States of America
Bongo US Bongous cheated on it shipment calculator! Bridgeport, Connecticut
*Author of original report: Shipping charge reduced, calculator error remained
Before I sign up Bongo, i inputted 23x19x13 inch, with 13.1 lb, classic, in the calculator, it showed US$121.08 for classic. I even tried to input 25x20x15 inch, with 14lb to test the system. The cost was within US$150 after i scale up the parcel size. This shows the weight in the calculator referred to actual weight, not the dimensional weight.
So I signed up for Bongo, and when the parcel finally shipped. They charged me for US$210.62!!!!!!!!!
I tried talking to customer service, and they asked me to pay more to Bongo!!! So i can enjoy a lower shippment fee, which is ~US$150 plus US$15 x3 for signing up the business class.
And after i pointed this out, they immediately change the system, the calculator is now showing $210.62!!!
I saw the same situation with Wicky which was posted here on April 05, 2011, I definitely agree that overcharging is their PRACTICE, trying to fool the customer this way!!
Dont trust their rebuttal or reply, they said one thing and did the other, when i asked the customer service to charge me the old price, she went offline immediately in live chat...
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This report was posted on Ripoff Report on 12/14/2011 12:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bongo-US/Bridgeport-Connecticut-06607/Bongo-US-Bongous-cheated-on-it-shipment-calculator-Bridgeport-Connecticut-809353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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