- Report: #867970
Report - Rebuttal - Arbitrate
Complaint Review: Bongo US
Bongo US Shipping company Express Shipping Company That Doesn't Express Ship Internet
My experience with Bongo has been: lousy customer service, absolute rip off and hundreds of dollars down the drain.
They say they will deliver within 3-5 days to anywhere in the world. And they certainly charge for express shipping.
I paid $480.00 to have three small boxes sent. USPS would have cost about $150.00.
It took Bongo three days just to bother to send my parcels. Two weeks later, I am still waiting for them. It looks like most of the shipment is lost. And here's the best part - I can put in an insurance claim for the actual goods but I can't claim for the "express" shipping - so that's $480.00 down the drain.
Essentially, I've paid $480.00 for really slow shipping and for them to lose my parcels anyway.
I'm not sure if they're running a fraud but there's something wrong here. The support staff who answer the phone seem to be reading from a script. I've been promised a response from management, but 10 days later I'm still waiting to hear from them.
This report was posted on Ripoff Report on 04/13/2012 05:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bongo-US/internet/Bongo-US-Shipping-company-Express-Shipping-Company-That-Doesnt-Express-Ship-Internet-867970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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