- Report: #412830
Report - Rebuttal - Arbitrate
Complaint Review: Bonney Lake Optical
Bonney Lake Optical21221 State Route 410 E. Bonney Lake, Washington U.S.A.
Bonney Lake Optical They charge you twice retail prices for contact lenses and claim they can't buy them at a lower cost Bonney Lake Washington
*UPDATE EX-employee responds: RE: Bonney Lake Optical
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I just called early January to place an order for my contacts since I was now out.
My insurance covers $120 worth of contact lenses. Typically my contact lenses (CIBA Focus Night and Day) cost $45/box. I get one box for each eye. Each box has 6 lenses, so it lasts me for 6 months. So - for a 6 month supply for both eyes, it is typically $90. When I went to pick the lenses up, I ended up with a balance due. Part was for the contact lens exam that they said they had to put through since I was ordering contacts now (weird, but ok, I understand that part) and the remaining was for $180 worth of contact lenses. I told them that must be a 12 month supply of lenses, as that is about double the cost of a 6 months supply. They insisted it was only for the two boxes, the six month supply.
My insurance covers $120 of the $180 price, but it left me with a $60 balance for my contact lenses. If I had got a full year's supply, this would be totally understandable - but I only got a 6 month supply. I asked over and over again if they were for sure correct on the price, as I could go anywhere else and pay half that price. They insisted the price is $90 per box of contacts, and that they couldn't even buy the contacts for $45/box. So - I grudgingly paid the bill and took my contacts.
But, once I got home, I confirmed online that anywhere else I looked they were approximately $45 and under per box. I couldn't even find a price of $90 per box ANYWHERE. My ultimate summary of this is, I believe they ordered a 12 month supply for me, billed my insurance for the full years worth - $180 (my insurance paid $120), then they billed me the $60 balance. I have called and tried to ask them about this again, and they insist they are correct.
I am working through a claim through my vision insurance as I truly feel this is inaccurate. I certainly understand mark up and I certainly understand they need to make a profit as well - but to charge double any retail prices? I really think they made an error and are either not willing to admit to it, or they truly are fradulent. I am not sure what else to do to prove my point, and to prove my account.
Any suggestions are welcome.
This report was posted on Ripoff Report on 01/16/2009 10:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bonney-Lake-Optical/Bonney-Lake-Washington-98390/Bonney-Lake-Optical-They-charge-you-twice-retail-prices-for-contact-lenses-and-claim-they-412830. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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