- Report: #479699
Report - Rebuttal - Arbitrate
Complaint Review: Book Cover Pro
Book Cover Prohttp://bookcoverpro.com/ Internet United States of America
Book Cover Pro DON'T buy Book Cover Pro because their program is FAULTY & their "tech support" SUCKS...unless you really don't care being suckered out of $200! San Bernardino, California
*Consumer Comment: Happy ending!! Happy customer. Read on...
* : Book Cover Pro "Owner" is an inept Moron.
* : BookCoverPro Responds...
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I thought Book Cover Pro would be the answer to my graphic design needs because I needed a great book cover, but couldn't buy Photoshop to do what I wanted.
So, I bought their program because their website looked reliable.
WORST mistake ever.
Their program is supposed to generate your cover as a PDF AND embed the fonts you used. It did neither, making it TOTALLY USELESS.
I contacted their "support" which was laughable, to say the least. Their technician's email kept bouncing back with error reports saying that her mailbox was full--she couldn't even resolve THAT.
I kept telling her my issue and sending the emails with my document, but she kept bouncing me around.
Forget about calling...you call and get this moronic voicemail and they tell you on their website about not "expecting a call back because they're a busy team."
Uh...who the hell ISN'T busy? If you're asking people to spend $200 on your product, you NEED to be available, plain and simple.
I must've sent my file 5+ times...all to no avail. I tried the other email with "passion4design" they didn't even respond...it's probably the same incompetent a$$ I dealt with before.
Last time I talked with her/them, I said if they were going to ignore me, I would take this to Rip Off Report and warn others about them. Since I'm here, you can guess what their response was!
DON'T believe their website lies. I'm out $200 and stuck with a non usaable program which can't even do the 2 MOST important things it claims to do.
Really, I've never had such a HORRENDOUS internet purchase experience before and that's why I want to spread the word about Book Cover Pro--their products are terrible and their service is nonexistent. They only care about stealing money from their customers. Nothing more. Nothing less.
This report was posted on Ripoff Report on 08/14/2009 12:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Book-Cover-Pro/internet/Book-Cover-Pro-DONT-buy-Book-Cover-Pro-because-their-program-is-FAULTY-their-tech-sup-479699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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