• Report: #1058552

Complaint Review: Book Cover Pro

  • Submitted: Wed, June 12, 2013
  • Updated: Wed, June 12, 2013

  • Reported By: Michael Johnson — Las Vegas Nevada
Book Cover Pro
Internet USA

Book Cover Pro It doesn't work properly on Apple, they do not respond to emails or communicate, $187 down the drain for nothing Internet

*Author of original report: It Hard To Resolve Any Issue

*UPDATE Employee: Fraudulent Complaint

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Their app doesn't work properly on Apple, they do not respond to emails or communicate back with me.

$187 down the drain for nothing.

They have your money and that's all they care about.

 

 


This report was posted on Ripoff Report on 06/12/2013 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Book-Cover-Pro/internet/Book-Cover-Pro-It-doesnt-work-properly-on-Apple-they-do-not-respond-to-emails-or-commun-1058552. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

It Hard To Resolve Any Issue

AUTHOR: Michael Johnson - ()

It Hard To Resolve Any Issue when the seller doesn't repond to email or return telephone calls. They made no effort whatever to make their promgram work. NO REFUNDS is their broken record.

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#2 UPDATE Employee

Fraudulent Complaint

AUTHOR: bookcoverpro - ()

Michael purchased our software, agreeing with our EULA (End of User Agreement) that states no refund will be made for issues that are not technical, because the software is downloaded. For this reason, we strongly recommend using our free trial to see if the program will be a good fit, BEFORE purchase. Days after his purchase and download, Michael changed his mind and demanded a refund, claiming "non-receipt". We responded immediately with recommendations and offers to help design his cover; he refused, and filed a dispute. We disputed his lie of non-receipt by filing proof of purchase and download with PayPal, which was decided in our favor. 

No, we don't just care about the money. We offer the free trial so we know our customers will be completely satisfied with the product.

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