- Report: #643558
Report - Rebuttal - Arbitrate
Complaint Review: Bookbyte
Bookbyte2800 Pringle Road SE Internet United States of America
Bookbyte Bookbyte.com Fails to honor buy backs/pay for merchandise, Internet
*Consumer Comment: Bookbyte Scam
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One shipment they claimed to never have received so they never paid for it. However, the package was not returned to me and the post office reported it as having been delivered. I decided to try them one last time several weeks ago. I sent them a shipment of 14 books -- all in one box. They claimed to have received only 8 of the 14 books even though they were sent all in one box!
Moreover, while other companies process my shipments within 48 to 72 hours, Bookbyte had my shipment for two weeks after delivery. Then they delayed payment (for only 8 books) for another 10 days. When I have called, the "customer service" people have been dismissive. Basically they will tell you too bad.
I have seen numerous other similar complaints on various websites by bookbyte customers, so it is clear that this treatment is a company practice. Certainly they are making a lot of money off of customers by claiming damages and/or non-receipt of merchandise and then reaping undeserved profit off of those items.
Please file a complaint with the Better Business Bureau if Bookbyte has treated you poorly. They have a very misleading A+ rating right now which needs to be remedied in order for them to engage in honest practices!!
This report was posted on Ripoff Report on 09/23/2010 07:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bookbyte/internet/Bookbyte-Bookbytecom-Fails-to-honor-buy-backspay-for-merchandise-Internet-643558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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