• Report: #988126

Complaint Review: Bookmasters Inc

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  • Submitted: Fri, December 28, 2012
  • Updated: Fri, December 28, 2012

  • Reported By: Karima — lansing Michigan United States of America
Bookmasters Inc
30 Amberwood Parkway Internet United States of America

Bookmasters Inc Rip-off alert for self-publishers! Internet

*UPDATE Employee: Bookmasters Response

*UPDATE Employee: Bookmasters Response

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I am a recently published author and didn't want to use Lulu again as they are very pricy for children's book. I reached out to Bookmasters as their prices were competitive and they were an American based company. Well NEVER AGAIN!! They have made mistakes after mistakes: not meeting deadlines that they had committed to, not providing customer service, AND sedning refunds to the wrong persons. I am stil waiting for my refund check for books that they did not print. Apparently they sent it to the wront person and are now forwarding me to deal with their Accounting department. $100 may not be much for them, but I have an 8-mths old and I WANT my refund! Their Accounting department is not responding and the Account Executive I have dealt with is washing her hands off the whole thing.

I will NEVER use them again. Sorry if it means that I now have to outsource printing services overseas (because Amercia forgot the meaning of "the customer is king" but at least the customer service there can't be worse.

Don't fall for Bookmasters and don't say I didn't warn ya.


This report was posted on Ripoff Report on 12/28/2012 11:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bookmasters-Inc/internet/Bookmasters-Inc-Rip-off-alert-for-self-publishers-Internet-988126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Bookmasters Response

AUTHOR: Bookmasters, Inc. - (United States of America)

Bookmasters has been working with Ms. Karima to address her concerns.  We pride ourselves on providing exceptional customer service and apologize that Bookmasters has not met Ms. Karima's expectations.

Ms. Karima's comments here have been passed onto the individuals at Bookmasters who have been working with her to do what they can to resolve her concerns as quickly as possible.
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#2 UPDATE Employee

Bookmasters Response

AUTHOR: Bookmasters, Inc. - (United States of America)

Over the past few weeks, Bookmasters has been working with Ms. Karima to address her concerns.  We pride ourselves on providing exceptional customer service and apologize that Bookmasters has not met Ms. Karima's expectations.

Ms. Karima's comments here have been forwarded to the individuals at Bookmasters who have been working with her to do what they can to resolve her concerns as quickly as possible.
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