- Report: #1040611
Report - Rebuttal - Arbitrate
Complaint Review: Bookmasters
Bookmasters30 Amberwood Pkwy Ashland, Ohio United States of America
Bookmasters Mailed almost 500 damaged books...refused to refund them! Ashland, Ohio
*UPDATE Employee: Bookmasters Addressing Customer Complaint
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We have constantly made phone and email attempts. We finally received notice that the company will only refund $300, plus 10% off next printing. While we are grateful for an attempt being made, we have almost 500 damaged books (over $2500 ) and find their resolution inappropriate and insulting. Thankfully, we have documentation stating their refund policy and are awaiting legal resolution. Beware of working with this company due to severe quality issues, as well as, refunds when damaged product arrives.
This report was posted on Ripoff Report on 04/04/2013 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bookmasters/Ashland-Ohio-44805/Bookmasters-Mailed-almost-500-damaged-booksrefused-to-refund-them-Ashland-Ohio-1040611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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