• Report: #881466

Complaint Review: Bookmasters

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  • Submitted: Fri, May 11, 2012
  • Updated: Mon, May 14, 2012

  • Reported By: aaron — denver Colorado United States of America
Bookmasters
30 Amberwood Parkway, ashland, Ohio United States of America

Bookmasters Atlas Publishing Book distributors and printers ashland, Ohio

*REBUTTAL Owner of company: Unfortunate situation

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Bookmasters sold 700 of my books and after months of asking when will i get paid, they sent me a bill of 4000.00. I ask for the rest of my books back, they sent them to me after charging 500.00, when i got them, they were all damaged. So they sold 700 of my books which they did not print and destoryed all my books and i owe them money. Stay away from them at all costs, they have 16 complaints from the local BBB in the last 3 years. And several lawsuits that are being brought agianst them.

This report was posted on Ripoff Report on 05/11/2012 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bookmasters/ashland-Ohio-44805/Bookmasters-Atlas-Publishing-Book-distributors-and-printers-ashland-Ohio-881466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Unfortunate situation

AUTHOR: Matt Wurster - (United States of America)

As the owner of Bookmasters, I have been trying to work with Mr. Lapedis over the last several months.  Although his book sold hundreds of copies, thousands of copies were returned from the resellers.  Mr. Lapedis received credit for the sales, but when the books were returned he refused to refund Bookmasters. 

This is an unfortunate situation, but can serve as a cautionary tale to other publishers that creating consumer demand ultimately dictates the success of a book.  If the books don't sell through to the consumer, they will be returned and the booksellers demand a full refund, which is taken directly from Bookmasters. 

Bookmasters works directly with over 2500 publishers at any given time and although we strive to make all customers happy, sometimes that is simply not possible.  I encourage readers of this post to check out our BBB page, where Bookmasters has an A+ rating.  Thank you.
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