July 2007, I had decided to change my boost mobile account from the regular pre-paid service in which I was spending $100 and up per month on calls to the less expensive $70 per mo Premium Plan. The plan requires that you pay on the following month of your sign up date, my date was the 29th of every month. Although I did not make payment, my account still had a remaining balance of $6.53.
Things happened, death in the family, and a rack of other things. The cell phone payment was not an option at that time. On my next pay date two weeks later, I posted an additional $64 on the account.
That was on a Friday, it is now Tuesday and no phone service. The following were excuses for me not having service.
1) I did not pay before the 29 of July
2) I paid multiple times ($15 3x's and $19 once)
3) There system is down and they can not re-activate my account
4) I have to go on line and re-activate my Premium Service account
5) I'm not allowed to re-activate my premium service until there's a work order placed on the account
6) I tried to switch back to regular pre-paid and they said I could not because I would have to wait until the 29th of August
7) There are no refunds and the funds will remain on the account
8) When late payment is received there is a 48 hour waiting period before service is restored. That sounds like a 48 hour penalty to me. It's been 72 hours bu the way.
If the account exsits, and the funds are on the account, why is my phone not on?
I think Boost Mobile is very greedy and the staff is very uneducated to their own business practices. That's why they boldly admit how they target ages 14 years of age up to 34 years old. The younger children wouldn't know how to complain and the adults they can just brush to the side as they've done with me.
My phone is still not on at this time and I am out of $70.