- Report: #675883
Report - Rebuttal - Arbitrate
Complaint Review: Boost Mobile
Boost Mobile900 Irvine Center Dr, Irvine CA 92618 Irvine, California United States of America
Boost Mobile Sprint, Nextel what exactly is a due date? Irvine, California
*Consumer Comment: This happened to me also.
*Consumer Comment: I had the same issue
*Consumer Comment: SprintCares
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I have been a loyal Boost customer for about 18 months. My payments are due on the 28th of each month and I have made each one as agreed. At 1:43 am on the 28th of December my service was interrupted due to non payment. My understanding was that payments were due on the due date. I spoke with a decent customer service rep who admitted that there was some type of system widebilling problemthat caused customers to have their service suspended prematurely. He said that he had brought this to management's attention already but that the response that he received was that it was a systemic issue that could not be corrected and that he was told to offer me the option of changing my plan. It may be a mere coincidence but I recently signed up for a new feature that reduces my monthly payment by $5 after 6 consecutive timely payments and the new plan would cancel that feature. I do not believe that I have been singled out and that this has all the earmarks of a class action lawsuit.
This report was posted on Ripoff Report on 12/28/2010 08:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Boost-Mobile/Irvine-California-92618/Boost-Mobile-Sprint-Nextel-what-exactly-is-a-due-date-Irvine-California-675883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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