- Report: #990678
Report - Rebuttal - Arbitrate
Complaint Review: Boost Mobile
Boost Mobile6200 Sprint Parkway Overland Park, Kansas United States of America
Boost Mobile Sprint Nextel Inc. Reallocated funds from prepaid reboost card to another acccount and refused to give refund/credit Overland Park, Kansas
*Consumer Suggestion: Rectify boost mobile (and att) issues 24-48hrs gauranteed!
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completed on 1/2/13 at 5:11pm. Michael stated that he would activate the phone for three days until this situation could be rectified. On today, I attempted to use the phone but the phone was not activated. I called back to customer service and was told that the money was not refundable or transferable and was told that I used the wrong account number when I tried to redeem the money from
the reboost card. I was disrespected by the customer service representatives condescending attitude and called a liar over and over again by the customer service representatives insistence that I incorrectly redeemed the card. I asked for a supervisor over and over but the same person returned to the line insisting that he was a different person the supervisor, Arvin that I requested. I was told that it was not something that Boost mobile did but it was my fault and my mistake. Arvin refused to provide me with another supervisor to speak with and refused to correct the problem.
As of today I am looking for another cell phone company.
This report was posted on Ripoff Report on 01/03/2013 12:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Boost-Mobile/Overland-Park-Kansas-66251/Boost-Mobile-Sprint-Nextel-Inc-Reallocated-funds-from-prepaid-reboost-card-to-another-a-990678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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