- Report: #1168264
Report - Rebuttal - Arbitrate
Complaint Review: Boost Mobile
Boost Mobile, Select State/Province USA
Boost Mobile Boost/Sprint Seeking others to file Class Action lawsuit against Boost for changing plans without customer consent with purchase of a new phone Louisiana
*Author of original report: Dealt with the same thing
*Consumer Comment: Boost Mobile SCAM: charging for service not actually providing
*Author of original report: Dear Troll..
*General Comment: When...
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I was diagnosed with an aggressive breast cancer in October 2013 and bought a new Boost phone on November 8th in order to be able to use my phone as a WiFi hotspot in order to be able to login to the hospitals website which is how I keep track of appointments, message my doctors, get test results and request refills of medications. I purchased an HTC Evo Design even though I did not necessarily want that particular phone but was told by the Boost representative that it was the only phone that the company offered the hotspot service on. I began chemo in December but had stopped responding to it so I was taken off, had a double mastectomy and lymph nodes removed, then completed the remaining 9 rounds of chemo in June. I started 34 rounds of daily radiation in July, which I will complete on August 22nd. The Evo began having problems about a month ago with keeping a signal. I just paid my monthly bill on August 3rd, $40 shrinkage plan with $10 hotspot. I called customer service a couple of days later to try to figure out why the Evo wasn't holding a signal, they tried several updates and sent a technician to check my nearest tower. Nothing solved the problem. Yesterday I received a small grant from a local cancer society to help pay car insurance and get my phone situation straightened out, being that the Evo would no longer keep a signal I could not make phone calls on it but it would periodically send and receive texts and the WiFi would work but load pages slowly as the signal went in and out. Today I went to 4 Boost stores looking for an affordable phone that was hotspot capable.
I finally decided to purchase a Motorola Moto G but before I did so, I had the representative at the store call Boosts customer service to be sure that this model was in fact hotspot capable. The customer service rep confirmed that it was so when they hung up, I went ahead and paid for the phone as well as an otter box. The Boost rep at the store then began activating the phone and asks if I have the $10 a month hotspot plan. I confirm that I did and told her I had just made my payment on the 3rd. She then tells me that they no longer offer the $10 a month plan, that its now $5 a day. Have you people lost your minds? How can you change my plan without my consent, especially after I purchased the phone? I then asked to have my money refunded for the phone and otter box and was told that all sales are final and they did not give refunds unless there was a mechanical issue with the phone. The store manager was called to the store and I called the police but was told that this is a civil matter so I will have to take them to court. I called Boosts customer service and was speaking to their rep David who after hearing me out said he would switch my plan back to the $10 a month plan. We then got disconnected so I called back and this time spoke to Ryan, who after I told what had happened also said he was going to change me back to the $10 plan. In the middle of doing so he says that he needed my line to be free and asked if I had another line I could call him from. I told him I did not so he told me to call back as soon as I could get to another line and I told him I would from the nearest Boost store.
When I called back I got a rep on the line named David who told me that he could not change the plan back so I asked to speak with his supervisor, Michael, who told me the same thing? How could the two previous reps tell me that they could do it but the manager says they can't? I do not believe it to be legal to mislead a customer into paying for services that cannot be provided or selling products to customers by lying about the services available. I also do not think its legal for them to be able to change my plan from $10 a month to $5 a day, a $140 increase, without my consent. I am seeking other individuals to file a class action lawsuit against Boost with as well as contact information for Amy attorneys that would be interested in filing the suit. I apologize for this long winded report and poor punctuation, but I have had to type this all out on the phone since they will not connect the data unless I start paying the $5 a day. I've been a loyal customer for many years and have had about 15 different Boost phones during that time but I cannot afford to let them continue ripping me off. I have been on an unpaid leave of absence from work due to cancer treatment since November and I do not have any money left now to buy another phone or get internet. I feel the very least they could have done was offered to trade this phone for one that would work with the $10 plan but they won't and just insist that they don't offer that plan anymore. Funny that they took my $50 payment on the 3rd without mentioning this new $5 a day plan and my hotspot worked on the Evo up until I purchased the Moto G. They are liars, thrives and are taking advantage of cancer patients. I even had to miss my radiation treatment today due to having to wait on the police to arrive to the Boost store. Can somebody, anybody, please help me?
This report was posted on Ripoff Report on 08/07/2014 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Boost-Mobile/Select-StateProvince/Boost-Mobile-BoostSprint-Seeking-others-to-file-Class-Action-lawsuit-against-Boost-for-c-1168264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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