• Report: #1168264

Complaint Review: Boost Mobile

  • Submitted: Thu, August 07, 2014
  • Updated: Thu, August 07, 2014

  • Reported By: Wendy — New Orleans Louisiana
Boost Mobile
, Select State/Province USA

Boost Mobile Boost/Sprint Seeking others to file Class Action lawsuit against Boost for changing plans without customer consent with purchase of a new phone Louisiana

*Author of original report: Dealt with the same thing

*Consumer Comment: Boost Mobile SCAM: charging for service not actually providing

*Author of original report: Dear Troll..

*General Comment: When...

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 I was diagnosed with an aggressive breast cancer in October 2013 and bought a new Boost phone on November 8th in order to be able to use my phone as a WiFi hotspot in order to be able to login to the hospitals website which is how I keep track of appointments, message my doctors, get test results and request refills of medications. I purchased an HTC Evo Design even though I did not necessarily want that particular phone but was told by the Boost representative that it was the only phone that the company offered the hotspot service on. I began chemo in December but had stopped responding to it so I was taken off, had a double mastectomy and lymph nodes removed, then completed the remaining 9 rounds of chemo in June. I started 34 rounds of daily radiation in July, which I will complete on August 22nd. The Evo began having problems about a month ago with keeping a signal. I just paid my monthly bill on August 3rd, $40 shrinkage plan with $10 hotspot. I called customer service a couple of days later to try to figure out why the Evo wasn't holding a signal, they tried several updates and sent a technician to check my nearest tower. Nothing solved the problem. Yesterday I received a small grant from a local cancer society to help pay car insurance and get my phone situation straightened out, being that the Evo would no longer keep a signal I could not make phone calls on it but it would periodically send and receive texts and the WiFi would work but load pages slowly as the signal went in and out. Today I went to 4 Boost stores looking for an affordable phone that was hotspot capable.

I finally decided to purchase a Motorola Moto G but before I did so, I had the representative at the store call Boosts customer service to be sure that this model was in fact hotspot capable. The customer service rep confirmed that it was so when they hung up, I went ahead and paid for the phone as well as an otter box. The Boost rep at the store then began activating the phone and asks if I have the $10 a month hotspot plan. I confirm that I did and told her I had just made my payment on the 3rd. She then tells me that they no longer offer the $10 a month plan, that its now $5 a day. Have you people lost your minds? How can you change my plan without my consent, especially after I purchased the phone? I then asked to have my money refunded for the phone and otter box and was told that all sales are final and they did not give refunds unless there was a mechanical issue with the phone. The store manager was called to the store and I called the police but was told that this is a civil matter so I will have to take them to court. I called Boosts customer service and was speaking to their rep David who after hearing me out said he would switch my plan back to the $10 a month plan. We then got disconnected so I called back and this time spoke to Ryan, who after I told what had happened also said he was going to change me back to the $10 plan. In the middle of doing so he says that he needed my line to be free and asked if I had another line I could call him from. I told him I did not so he told me to call back as soon as I could get to another line and I told him I would from the nearest Boost store.

When I called back I got a rep on the line named David who told me that he could not change the plan back so I asked to speak with his supervisor, Michael, who told me the same thing? How could the two previous reps tell me that they could do it but the manager says they can't? I do not believe it to be legal to mislead a customer into paying for services that cannot be provided or selling products to customers by lying about the services available. I also do not think its legal for them to be able to change my plan from $10 a month to $5 a day, a $140 increase, without my consent. I am seeking other individuals to file a class action lawsuit against Boost with as well as contact information for Amy attorneys that would be interested in filing the suit. I apologize for this long winded report and poor punctuation, but I have had to type this all out on the phone since they will not connect the data unless I start paying the $5 a day. I've been a loyal customer for many years and have had about 15 different Boost phones during that time but I cannot afford to let them continue ripping me off. I have been on an unpaid leave of absence from work due to cancer treatment since November and I do not have any money left now to buy another phone or get internet. I feel the very least they could have done was offered to trade this phone for one that would work with the $10 plan but they won't and just insist that they don't offer that plan anymore. Funny that they took my $50 payment on the 3rd without mentioning this new $5 a day plan and my hotspot worked on the Evo up until I purchased the Moto G. They are liars, thrives and are taking advantage of cancer patients. I even had to miss my radiation treatment today due to having to wait on the police to arrive to the Boost store. Can somebody, anybody, please help me?

This report was posted on Ripoff Report on 08/07/2014 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Boost-Mobile/Select-StateProvince/Boost-Mobile-BoostSprint-Seeking-others-to-file-Class-Action-lawsuit-against-Boost-for-c-1168264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Dealt with the same thing

AUTHOR: Wendy P - ()

Reading your rebuttal was like an exact account of the issues Ive dealt with from Boosts' service for many years, that is until they screwed me on the new phone purchase. They claim the reason they stopped offering the $10 a month plan for hotspot anymore is because they were losing money so they raised it to $5 a day, a $140 a month increase, but I am now with Metro PCS and I get hotspot for $5 a month with them and MUCH better service. I also got to keep my same phone number. :) Boost has THE most awful customer service, both on the phone and in their stores, that Ive ever encountered and they dont care. Their customers arent wealthy people so they take advantage of them because no one has the money to go after them legally like they should but if an attorney would pick up a class action suit, they would stand to do very well against this corrupt corporate giant (aka Sprint).. my cancer has spread and Ive been given less than a year to live so even though I most likely wont see it happen in my lifetime, Id love nothing more than for them to be put out of business. It is mind boggling to me the practices this company gets away with.. It felt like Id won the lottery the day I switched to Metro PCS. Boost lost themselves a great customer and will never get one more red cent from me.. over my dead body. SCREW YOU, BOOST!

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#2 Consumer Comment

Boost Mobile SCAM: charging for service not actually providing

AUTHOR: lisa - ()

August 2013 I purchased a new Samsung galaxy s3.  I read on boost website that boost offers 4g lte internet connection in my area and the phone I purchase is capable of running 4g lte.

from day one 3g displays , rarely does the phone ever show on home screen that itv is accessing 4g lte. When 3g is illuminated,  Websites are extremely difficult to load,   short 30 second video on YouTube buffers and buffers mostly never actually plays.  It once took over 2 hrs to stream a 30 minute YouTube video.   Apps needing internet connection often won't written at all saying you have no internet connection despite 3g being illuminated.

I called boost the very first day.   They said I hadn't given the phone enough time to connect to 4g.  They reset the profile and  said I should be on 4g within 48 hrs.   Even on rare occasions throughout the day when 4g is utilized for a few brief minutes,  the internet has just as much lag as always.

I called boost again and was told it could be the trees in my yard interfering.  Being on disability,  I don't often leave home.   So for many many months I jUst dealt with extremely slow internet or chose not to even bother.

June 2014 I moved a few blocks away ... same slow lag.  I also began periodically throughout the day will lose all connection to the network.   Resolved only by rebooting my phone.

Now I realized trees in my yard have nothing to do with it.   I began  calling boost and was told the sprint towers in my area were being refurbished and when work was complete i should get 4g with minimum 3 bars.   I waited and  waited, days,  weeks, called again.... still tower issues I was told.  

By August 2014 when I called I was told towers were compl.  Boost updated my PRL and profile & claimed this should fix.   It did  nothing.  By the fifth day of that billing  cycle boost messaged me & said I had used  5gigs of data  and was throttled down to 2g remainder of that month.

Perplexed,  I thought because i had spent over 2 hours streaming a 30 min YouTube video.... it must  use way mOre b data due to lag and buffering.   I called boost to complain again about speed and upgraded to a more v expensive plan allowing 10 gigs.  The  whole  time I was throttled to 2g...I could not even load a web page period

Oct 2014 I started walking to my local library to try wifi.  errorv messages your connection is too sliw to access the network.  After multiple tryouts eventually i log in to wifi and only then is my internet connection fast and works efficiently.   I began calling boost again and that's  when they v began v trekking me my  phone must  have manufacturing issues   they will gladly sell me a new phone.  I cannot afford !  


I called several times saying boost sold me this defective phone , please replace it free of charge.   No.

Last night on wifi  i found two samsung apps, one with informstion on my exact model.   The other app allows Samsung technicians to remote login to diagnose and possibly repair.


The first app showed me a somewhat hidden feature in settings that displays network connection speed from the network provider and  utilized  by the phone currently with past history.   GUESS WHAT IT SHOWS??? I AM ONLY RUNNING 2G THE WHOLE TIME.


I CALLED SAMSUNG AND TECH SUPPORT LOGGED INTO MY PHONE CONFIRMING BOOST IS ONLY PROVIDING ME 2G , THERE I'D NOTHING WRONG WITH MY  PHONE, this is common complaint with Boost customers calling Samsung and its always the  same.  Samsung SAID boost is running a scam advertising saying they provide 4g speed and  charging for it but lying and only  giving 2g.  

I was given a reference # to provide to boost and advised to immediately file complaint with boost .  Samsung will confirm the 2g connectivity and v the fact my phone is not defective if  they deny.  


I too want to file class action lawsuit.  They mislead consumers, lie and charge for services they are not providing.  Fraudelent business tactics

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#3 Author of original report

Dear Troll..

AUTHOR: Wendy - ()

 Wow, you sure are an angry little internet warrior, aren't you? Had I been told that they no longer offered the plan BEFORE I bought the phone, that would've been one thing, but they did not.. I asked the girl at the store if that phone would work with my hotspot, she said she thought so, so I had her call to confirm this with their customer service BEFORE I paid for the gd phone. I wouldnt have even bought this phone, I could've gotten a much cheaper one that wasn't hotspot capable and I would certainly have went with another company but since Boost lied in order to take what little money I had to begin with and then immediately refused to give me a refund, I'm stuck right now because I have nothing left, A$$****. Did you even read what I wrote, d********?? Obviously you work for them, this has d**n sure got your panties in a wad for someone who is just another "innocent consumer".. get lost, loser.

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#4 General Comment


AUTHOR: Tyg - ()

 When YOU switched from your old phone with the GRANDFATHERED data plan is when YOU had to get a different plan. Had YOU kept the EVO YOU would have been able to keep your grandfathered plan. BUT!!! Since YOU chose to go to a different phone, YOU have to pick a different plan. More then likely due to the abuse of the 10$ a month hotspot plan. Since they NO LONGER offer that plan, YOU now have to chose a different one. First I must say, boohoo. Ok LIFE happens, we don't need to hear about YOUR PERSONAL ISSUES. YOU are ONLY doing that to garner sympathy for your situation. YOU seem to think that the ppl who respond here MUST be d*******. Well we are NOT!!! We are consumers JUST LIKE YOU!!! And its NO ONES responsibility to CARE!!!

Second, I did not know chemo and rads affect your brain in such a manner. One would THINK that YOU as an ADULT would understand little things like, THEY NO LONGER OFFER THAT PLAN!!!! Third, there is NO HELP for you because YOU switched phones which meant a switch in your plan. It IS NOT illegal for them to no longer offer something that was costing them MORE money. Since you know the phones AND service is SO CHEAP!!! You get what you pay for in this life. YOU want an affordable phone service due to YOUR personal issues. Fine, we get that. But to basically bash THEM because YOURE NOT BRIGHT ENOUGH TO FIGURE THIS ALL OUT AND YOU DO IT ON THE WEB, shows that YOU are the problem here. There are MANY other cellular providers you COULD have gone with. YOU chose Boost. Boost provided you service until YOUR old phone no longer worked. Odds are that YOU had that poor EVO so bogged down with apps, data, ect that it had no choice but to run slow. It always amazes me at how quickly a supposedly grown person can turn around and WHINE like a child because things don't go the way they want it. LIFE doesn't work that way AND YOU KNOW IT!!!! Were YOU perhaps thinking that YOU could get them to do it BECAUSE of your breast issues?? Talk about self-entitled!!!! Heres some information for you.........EVERYTHING CHANGES!!! You might want to learn that soon, but one would assume that YOU would be WELL AWARE of that.

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