After 14 months, I started to have a problem with my ZTE Android phone. It would constantly freeze on me. I went to a Boost Mobile Store on Pembroke Road in Pembroke Pines, Florida. The owner told me I has to sent the phone back to the manufacturer. I did. ZTE sent the phone back with no correspondence. Just the phone. In the meanwhile, I purchased another phone from Boost while my Android was hopefully being fixed. After I got the Android back, I took it to the same Boost Mobile Store. This time it was the regular salesclerk there. I went to have my data from the 2nd phone I purchased switched over to the Android. (Also the second phone stopped working, the clerk claimed they were working on the lines in the neighborhood.) The clerk said he could not fix the problem, but in the meanwhile he supposedly transferred my contacts back over to the Android. I tried calling the company's main number and everything is automated, there is no opportunity to speak with a live-person. I went back to the store later that day ( I was without service for the entire day and I need my phone for emergency reasons.) The clerk made a call to and spoke in spanish to the person over the phone while working on my problem (I don't speak the language fluent enough so I did not know what was taking place). When he called from the store phone, the problem appeared to be fixed, but when I called my home number and another number, I still was not able to get through. Also, I noticed my contacts did not transfer over to my Android phone. When I stated that the service was terrrible, and I've been having problems with Boost for a awhile, he got upset (while other customers were in the store) and told me that I shouldn't complain and then he refused to try to fix the transfer problem.