- Report: #317429
Report - Rebuttal - Arbitrate
Complaint Review: Boost Unlimited
Boost Unlimited8845 Irvine Center Drive Irvine, California U.S.A.
Boost Unlimited, Boost Mobile Poor Service, Data Service Irvine California
*Consumer Comment: paul
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The User Manual that comes with the phone specifys that you can use your cell phone as a USB modem. I have all the up to date drivers. Boost However will not allow me to do what I wish, even though it is clearly stated in the manual.
I have attempted to contact Boost Mobile SEVERAL times to no luck. The phone system puts you on hold and plays the same 4 songs over and over and if you stay on hold for about 4 hours, the SAME customer service rep answers (only 1 CSR???), but lately I cant even get that.
I revert to contacting customer support VIA the online submission system at boost mobile (www.boostmobile.com) to NO response whatsoever(its been about 3 weeks).
Boost needs a better CSR team, and needs to list the process of using your unlimited phone as a modem for your laptop under their FAQ's... not things people would already know... like "what do i do if i lose my phone"...
I am EXTREMELY disgusted by their customer service(non-existant).
Make this right!
lake forest, California
This report was posted on Ripoff Report on 03/12/2008 09:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Boost-Unlimited/Irvine-California-92619/Boost-Unlimited-Boost-Mobile-Poor-Service-Data-Service-Irvine-California-317429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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