We purchaced a shwinn bow flex from their store in 04 it was thier moronic department manager that sold it to us telling us it could do all sorts of things . It took us a couple weeks to get it set up , and to try it out . Fast forward to a couple weeks later , we started to use it when we started to try to figure it out for the "leg" work out we found out throught the manufacture that we had to buy extra parts and that this model did NOT do the stuff we were told it did ..
I called the next day it was past 5 pm and to be honest did not want to deal with them that day as angry as I was at them . The next day I called . I told them that it did not do what we were told it did , we were told to return the unit , I admited that I did not know where the reciept was but we charged it they should be able to return it under that , the manager said that he "required the reciept" , we looked and we could not find it , he said that it did NOT matter if I found it 5 minutes from now or 5 years from now that he would return it .
Well I am here to call them out on it , we found the reciept on Sunday while cleaning to move , I called but they were closed for the day , so I called on Monday to speak with the manager we were polite , up to a point he was off , so they transferred me to the jack a** that sold it to me he said he did not remember it . I told him to contact the store manager , he said "he is off " So call him at home .
Well they call us back 5 hours later and right out called me a LIAR! So today I called to speak with the DM well of course he is not in , so back to making even more long distance phone calls , I called the office of the CEO what an arrogant a***e , he too called me a liar and when I said to him "what I am to call weekly ? Daily ? " His reply yes... To be honest I had given up hope that I would ever find the reciept but did find it I feel that if you are gonna promise something to a customer FOLLOW THROUGH WITH IT !!
He did hear the few choice words that at this point I unleashed at him, I will not buy from there again ,if some one is on thier registery I will buy the item else where , then keep the reciept so they have to return the junk to them if I happen to be in a mall where there store is located I hope they have a plumber on call cause I will clog the toilets as will my other half ...
I hate them they are arrogant a** holes that will promise one thing then lie and back out of thier promise...... save your money they are over priced for their junk that you can get else where for less and better customer service .....