- Report: #937039
Report - Rebuttal - Arbitrate
Complaint Review: Bostan Tires - Used
Bostan Tires - Used5860 Rivers Avenue Charleston, South Carolina United States of America
Bostan Tires - Used Bostan Sells damaged tires, refuses to honor promises made by the saleswoman Charleston, South Carolina
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All the troubles began when I had them replace a tire on my car with a $50 used tire.
I was informed they could not accept credit cards, but only after they had already replaced my tire. There was no signage advertising the fact they could not accept credit or debit payment for their services. The ATM charged me $2.50 for a withdrawal, and my bank charged another $2.50 for using a "foreign" ATM. Cost of my tire now, $55.00.
On my way to work I noticed the tire seemed to be wobbling and making an odd sound. I called Bostan Tire and talked to the saleswoman (who did her best to lead me to believe she was a "devout Christian" and a manager or owner - thus could be well trusted). She said the tire probably needed properly balanced. She chose only then to inform me the tire balancing machine had been giving them trouble for a few days and they were having it repaired the next morning. She instructed me to bring it back the next afternoon and have the tire balanced.
Round trip is forty miles to their business, cost of my tire now increased by two gallons of gasoline, total now $62.00.
After thirty minutes at Bostan while they worked on my tire, the "used tire technician" stated he had balanced my tire and I was good to go. On the way home, the problem with the wobble and sound returned. I called the saleswoman again. She stated they had not yet been able to afford someone to fix their balancing machine. She promised me that the next morning it would be fixed and instructed me to take my car back to them the next afternoon.
Fool me once, shame on Bostan Tires. Fool me twice...
the tire was still unbalanced when I left. I returned to Bostan Tire and the saleswoman said that the balancing machine was obviously still broken and told me to bring my car back the NEXT day. I told the woman I was going to be out of state for five weeks and was worried that they might not honor their return/repair/replacement policy of thirty days if I waited until after my vacation to let them correct their shoddy work. Luckily we had another vehicle my family could use for our vacation.
She wrote a note PROMISING repair or replacement at ANY time convenient for me - even if it would be over a month before I could return.
The very next day after returning from our vacation, I went to Bostan with my car, their problem tire, and the saleswoman's note signed "Mame Diarra". The technician studied the note, then called for a manager. I expected to see the saleswoman, but the manager was a man I had never seen in any of my past three visits to Bostan. The manager studied the saleswoman's note, shook his head, and quoted the Bostan thirty day return policy. He said the tire obviously had a "broken belt" and he wasn't liable to repair, let alone replace the tire.
He instructed the technician to do absolutely NOTHING for me - not even attempt to balance the tire. "Her note is no good," he said, with the saleswoman standing right next to him.
Unable to reason with the manager, I returned to my car. The technician came to me, looking shocked and embarrassed, and apologized for the mistreatment I had received from his manager. On my way out of the Bostan parking lot, I stopped and warned a couple waiting customers - soldiers in uniform - about my experience. The manager saw me speaking with the soldiers and quickly ran to my car. He slapped my windshield with his hand and said "You do not talk to my customers. F--k you!"
I believe the soldiers were every bit as surprised as I was. Hopefully they followed my suggestion by taking their business elsewhere.
I later saw the manager again as I was having the Bostan tire replaced by a competitor down the street. He shouted something out the window at me and gave me the bird.
This report was posted on Ripoff Report on 09/05/2012 09:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bostan-Tires-Used/Charleston-South-Carolina-29406/Bostan-Tires-Used-Bostan-Sells-damaged-tires-refuses-to-honor-promises-made-by-the-sale-937039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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