- Report: #970391
Report - Rebuttal - Arbitrate
Complaint Review: Boston Market
Boston Market1972 Ralph Avenue Brooklyn, New York United States of America
Boston Market; Boston Market #1589; Boston Market Brooklyn; This store failed to notify me on the phone that they were running very low on chicken and turkey and all meats. Therefore I made a trip there only to learn that they had no meat. They wasted our time Brooklyn , New York
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- On Thursday; November 16, 2012 I called (prior to making a trip) Boston Market # 1589 as located at the following address: 1972 Ralph Ave in Brooklyn, NY 11234. Boston Markets store personnel failed to alert me to the fact that they were apparently running very low on chicken and turkey / all meats. After my arrival - I eventually managed to find a parking spot. Then, we entered the Boston Market and got onto the line. After waiting on line.......Suddenly a Boston Market employee (from behind the counter) essentially shouted out the following: "We have no chicken; no turkey; no meat of any kind. We only have sides."
On Friday; November 17, 2012 I called and asked to speak with the store manager. I spoke to an employee who stated that she was a manager. This employee also said that her name was Lori. After I began explaining the problem....She apparently hung up on me.
On Friday; November 17, 2012 I called back and spoke with another employee who stated that she was the General Manager and that her name was Alberta. Once again I explained the situation and her and she apparently hung up on me. Then, I called back and she claimed that they were having phone problems. I replied by offering to call her back on an alternate number or her cell phone. She declined my suggestion. Once gain I tried to explain the situation only to eventually figure out that she had apparently hung up the phone on me.
I tried calling the store manager back again....This time nobody answered the phone.
Then, I tried getting help from the parent company "Boston Market Corporation" only to learn that they were apparently busy taking holiday orders by phone. When I eventually reached a person....She stated that she was unable to help me - However, she did offer to forward my contact information (and details of what had occurred) to the correct department at the parent company. Please note: As of the time that I'm making this posting - Nobody has tried getting back to me in order to resolve this situation.
Note: If this store was truly experiencing issues with their phone service......Why didn't the general manager (or any other manager or any other employee) fail to have all incoming calls re-routed to their cell phone temporarily?
Note: The sanitary conditions at this locations restrooms could also use improvement.
This report was posted on Ripoff Report on 11/16/2012 06:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Boston-Market/Brooklyn-New-York-11234/Boston-Market-Boston-Market-1589-Boston-Market-Brooklyn-This-store-failed-to-notify-me-970391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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