• Report: #142192

Complaint Review: Botach Tactical

  • Submitted: Tue, May 10, 2005
  • Updated: Tue, May 10, 2005

  • Reported By:Grove City Ohio
Botach Tactical
3423 West 43rd Place Los Angeles, California U.S.A.
  • Phone: 323-294-5555
  • Web:
  • Category: Internet

Botach Tactical Botach Ripoff Refuse to deliver Refuse to return calls or emails Horrible Customer Service Los Angeles California

*Consumer Suggestion: Don't wait too long

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I placed my order on April 4, 2005 and paid by credit card. Two weeks later I had not received my order or heard anything from Botach.

I called Botach "customer service" and talked to Cynthia. Cynthia apologized for the delay and told me the problem was in the shipping department. She told me she would personally go pull the order and send it out that day.

Two more weeks went by and still nothing. I called Botach and again spoke with Cynthia. I asked her why the order had not been sent out. She stated that the shipping department gets mad when she ships the items. She placed me on hold to check on the order. When she returned, she told me that she had talked to someone in the shipping department and the order would be sent out that day.

I asked to speak with Cynthia's supervisor but he wan unavailable. She forwarded me to his voice mail. He never returned my call.

On May 9, 2005, over a month since I placed my order I called Botach again. I again spoke with customer service. I was told that customer service could not help me that I would have to talk with someone in shipping. Finally after a long conversation, the customer service agent agreed to check on my order. I was advised that my items were on back order. I asked why I hadn't been told this before.

Over the course of the month, I left numerous voicemails and sent numerous emails to check on my order. None of these were ever responded to.

I will never do business with Botach again and would strongly caution anyone else from doing the same.

Grove City, Ohio

This report was posted on Ripoff Report on 05/10/2005 12:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Botach-Tactical/Los-Angeles-California-90008/Botach-Tactical-Botach-Ripoff-Refuse-to-deliver-Refuse-to-return-calls-or-emails-Horrible-142192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Don't wait too long

AUTHOR: John - (U.S.A.)

It sounds like this company is deliberately delaying your order since they have your money.

If I were you I would contact the credit card company when the billing shows up and dispute the charge. With some credit card companies if you wait too long you will not be able to dispute it and your money will be lost.

For the amount of aggravation you are having it would probably be worth a little more money if you go buy it elsewhere.
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