Bounce Energy ,bounceenergy.com Terrible Service; They don't care about their customers; rude reps, result to threatening customers instead of assisting them , Internet

I have been a faithful customer of Bounce Energy company for around three years. I had always paid my bill on time. I was laid off my job last month and for the first time called Bounce Energy and told them I would be behind paying my bill by $40.00. I was waiting for my unemployment to get set up.

This morning all of my utilities were shut off. I called Oncore and was told that Bounce Energy had submitted a disconnect request. I live in Dallas, TX and I only owed $40.00 which I had informed Bounce Energy I would pay the next week. It is in the middle of July and super hot. I know there are people with larger bills than my $40.00 and I could not understand why Bounce Energy would not work with me by giving me one more week to pay this.

My utilities were shut off at 7 a.m. Bounce Energy's offices did not open until 8 a.m. Something told me to go ahead and find another provider. While waiting for Bounce Energy to open I called First Choice Energy and they were super fast and professional. They informed me I would not have to pay a deposit and submitted a rush for my Utilities to be turned on. When 8 o'clock came I called Bounce Energy and asked to speak with a supervisor. While waiting for a supervisor all of my electricity came back on as Oncore had recieved the new order from First Choice.

I expressed my dissatisfaction with how my utilities were turned off for a late payment of $40.00 after I had been a customer for years. They did not care. Could have cared less.

I am happy to be a First Choice Customer now and I want to let everyone know to avoid Bounce Energy. They don't care about their customers. If you fall on a hard time they will NOT work with you. Their agents will only threaten you.