- Report: #907227
Report - Rebuttal - Arbitrate
Complaint Review: Bounce Energy
Bounce EnergyInternet United States of America
Bounce Energy ,bounceenergy.com Terrible Service; They don't care about their customers; rude reps, result to threatening customers instead of assisting them , Internet
*Consumer Comment: Why the attack????
*Author of original report: First Choice, like so many electricity providers, have stated they work with consumers who are a little bit behind
*Consumer Comment: When you get a little behind on your First Choice bill,
This morning all of my utilities were shut off. I called Oncore and was told that Bounce Energy had submitted a disconnect request. I live in Dallas, TX and I only owed $40.00 which I had informed Bounce Energy I would pay the next week. It is in the middle of July and super hot. I know there are people with larger bills than my $40.00 and I could not understand why Bounce Energy would not work with me by giving me one more week to pay this.
My utilities were shut off at 7 a.m. Bounce Energy's offices did not open until 8 a.m. Something told me to go ahead and find another provider. While waiting for Bounce Energy to open I called First Choice Energy and they were super fast and professional. They informed me I would not have to pay a deposit and submitted a rush for my Utilities to be turned on. When 8 o'clock came I called Bounce Energy and asked to speak with a supervisor. While waiting for a supervisor all of my electricity came back on as Oncore had recieved the new order from First Choice.
I expressed my dissatisfaction with how my utilities were turned off for a late payment of $40.00 after I had been a customer for years. They did not care. Could have cared less.
I am happy to be a First Choice Customer now and I want to let everyone know to avoid Bounce Energy. They don't care about their customers. If you fall on a hard time they will NOT work with you. Their agents will only threaten you.
This report was posted on Ripoff Report on 07/05/2012 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bounce-Energy/internet/Bounce-Energy-bounceenergycom-Terrible-Service-They-dont-care-about-their-customers-r-907227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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